Customer Service Specialist - Resolution jobs in United States
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HealthMark Group · 22 hours ago

Customer Service Specialist - Resolution

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$16/hr - $16/hr
date1+ years exp

HealthMark Group is dedicated to providing excellent customer service to clients, patients, and requestors. The Customer Service Specialist - Resolution will meet daily goals, manage customer issues, and support clients by ensuring compliance with documentation requirements.

ConsultingHealth CareHospitalityInformation ServicesInformation TechnologyManagement Information SystemsService IndustrySoftware
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Growth Opportunities

Responsibilities

Outbound calls for all non-compliant requests that are missing documentation
Email on non-compliant requests that are missing documentation
Data Entry work updating addresses, fax numbers, and emails
Entering in new updated requests
Reviewing order to ensure proper documents and information has been added
Monitor multiple queues

Qualification

Communication skillsProblem-solving skillsCall center experienceMicrosoft Office proficiencyTime management skillsInterpersonal skillsDetail-orientedAdaptabilityTeam playerPositive attitude

Required

Excellent communication skills, strong analytical and problem-solving skills
1+ year of call center experience
Ability to multi-task, prioritize duties, and have strong time management skills
Willingness to learn
Proficient computer skills with software applications such as Microsoft Office
Maintain a positive, empathetic, and professional attitude toward customers always
High school diploma or GED required

Preferred

Previous Medical Industry Experience
Healthcare Experience: 1 year

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Work from home

Company

HealthMark Group

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HealthMark Group is on a mission to alleviate healthcare burdens by delivering a seamless approach to managing patient data.
dateFounded in 2006
location
Dallas, Texas, USA
people-size1001-5000 employees
web-link
https://www.healthmark-group.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
TA Associates
2025-07-28Private Equity
2019-01-01Acquired

Leadership Team

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Bart Howe
Chief Executive Officer
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Katie Evans
SVP, Client & Employee Engagement
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Recent News

Pulse 2.0
HealthMark Group: Investment Raised From TA Associates
2025-07-30
Dallas Innovates
Addison-Based HealthMark Group Gets Growth Investment From Boston’s TA Associates
2025-07-30
Business Wire
TA Invests in HealthMark Group to Support the Next Phase of Growth
2025-07-29
Company data provided by crunchbase