Iron Mountain · 21 hours ago
Service Delivery Infrastructure Technician (Fiber Optic, Cabling)(10pm-6am)
US | VA | Manassas | 11680 Hayden Road
Full-time
Onsite
New Grad, Entry Level
0+ years expIron Mountain is a company that provides expert solutions in records and information management, digital transformation, and data centers. They are seeking a Service Delivery Technician to provide physical support for data center equipment, monitor service requests, and ensure customer satisfaction in a critical environment.
Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware
No H1B
U.S. Citizen Only
Responsibilities
Provide remote hands support for any request requiring actions within the data center space including server/network equipment racking, cabling and provide hands-on support for customer requests, on-the-job training will be provided
Monitor service management ticketing system for tasks as assigned throughout your daily shift.Tasks can include customer requests, escorting, trouble tickets, material handling, and customer installations
Proactively identify issues and take the needed steps to resolve them
Shipping and receiving: inbound and outbound shipments, dock space management, package delivery, customer service and will assist with recycling efforts
Qualification
Required
Multi tasking - we use several different systems to manage ticket queues. Work tasks can change throughout the day
Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven
Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time
Dedication & desire to learn - we would like you to grow your career within Iron Mountain
Customer service mentality - we are customer obsessed
The ability to obtain security clearance via government or other agency background check may be required for customer support
Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship
Preferred
0-2 years experience in a customer service or data center environment preferred, but not required
Benefits
401(k), Employee Stock Purchase Plan
Medical, Dental and Vision benefits - Day One
Employee Assistance Program
Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
Professional Development and Training
Referral program
Company
Iron Mountain
Iron Mountain offers storage, asset lifecycle management and information management services to companies.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.77B2025-09-05Post Ipo Debt· $1.41B
2024-12-03Post Ipo Debt· $1.2B
2023-05-10Post Ipo Debt· $1B
Leadership Team
Marc Duale
Senior Advisor to the President and CEO
William Meaney
CEO
Recent News
Hindu Business Line
2025-12-16
Company data provided by crunchbase