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GEICO · 3 days ago

Customer Service Representative (Personal Lines or P&C license required)

Richardson, TX

Full-time

Hybrid

Entry, Mid Level

$27/hr - $35.61/hr

2+ years exp

GEICO is a leading insurance company that values innovation and customer satisfaction. They are seeking Experienced Service Representatives to provide outstanding customer experiences by assisting policyholders with their insurance needs and resolving inquiries efficiently.

Auto InsuranceFinancial ServicesGovernmentInsuranceInternetMobile

No H1B

Responsibilities

Handle incoming calls and messages from customers, addressing billing questions, making policy changes, and providing recommendations

Investigate and resolve customer concerns promptly and efficiently, ensuring a positive customer experience

Maintain a thorough understanding of GEICO’s insurance products to effectively assist customers and identify opportunities for cross-selling or up-selling

Make a real difference by resolving issues and enhancing customer satisfaction

Qualification

Personal Lines Insurance licenseCustomer service experienceMicrosoft Office SuiteProblem-solving skillsCommunication skillsMulti-tasking abilityInterpersonal skillsAttention to detailAdaptability

Required

A passion for providing outstanding customer service

Strong interpersonal, communication, and problem-solving skills

Adaptability and attention to detail in a dynamic environment

2+ years of customer service experience in the insurance industry

Active Personal Lines Insurance license

High School Diploma required

Ability to prioritize and multi-task, while navigating through multiple business applications

Computer proficiency, including familiarity with Microsoft Office Suite

Flexibility to work evenings, weekends, and holidays as needed

Preferred

College degree (2-4 year) preferred

Experience managing or supporting multi-line product portfolios is preferred

Benefits

Comprehensive healthcare and well-being support available on Day 1.

401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.

Access to GEICO Strive Program, providing associates with tuition assistance and access to high-quality education to advance their career.

Evening Shift Differentials: Earn a +10% pay differential for eligible shifts.

Weekend Shift Differentials: Earn a +20% pay differential for eligible shifts.

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.

Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.

Access to additional benefits like mental healthcare as well as fertility and adoption assistance.

Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Company

GEICO

Glassdoor2.7

GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway.

Founded in 1936

Chase, Maryland, USA

10001+ employees