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APG Federal Credit Union · 18 hours ago

Member Service Specialist

Edgewood, MD

Full-time

Onsite

Entry, Mid Level

$18.94/hr - $23.67/hr

2+ years exp

APG Federal Credit Union is focused on providing excellent member service and developing new business through its offerings. The Member Service Specialist will be responsible for promoting services to members, generating loan volume, and assisting with various member account needs.

CreditFinanceFinancial Services

Responsibilities

Provide courteous and personal service to members

Analyze member needs, match product services to needs, and promote automated services

Demonstrate the use of automated services to new and existing members in order to increase the percentage of members oriented to automated services

Open new accounts, make revisions to existing accounts, and complete transactions such as deposits, withdrawals, loan payments, and check cashing for the members as appropriate

Investigate member account problems and make determinations on refunding fees and charges, within authority, as warranted by the circumstances

Meet specific, measurable goals for shares, loans, credit life/disability insurance, cross-selling and referrals based on the branch business plan

Acquire loan officer certification within 120 days of hire date

Retain loan officer certification by meeting standards, which require working up a minimum of four (4) loans each month and meeting quality standards for lending

Work directly on all loans received from MFA to ensure that accurate loan decisions and recommendations are made in compliance with Credit Union policies and procedures

Engage in quality control, making loan corrections, maintaining loan records, such as notes and security instruments and reports

Establishes and supervises the preparation and maintenance of files, records and reports necessary to the conduct of business; submits required reports to Credit Union management

Anticipate and/or investigate causes for inadequate results and take corrective action within limits of Credit Union corporate objectives

Correct errors in member accounts, calculate penalties and dividends

Perform the quality control function to review savings activities as assigned

Re-order checks, change account information, order membership cards, perform notary public functions, clear transferring military and civilian members, close accounts, initiate stop payments, and order copies of members' records, as required

Recommend, establish or change such products as payroll deduction, military allotment, and direct deposit based on the members' needs

Properly process transactions using all automated systems of the Credit Union

Maintain current member files for follow-up

Identify members who need savings and/or loan products and services, and contact members by mail or phone

Assist with membership calls as required for marketing of products and services and any other marketing promotions

Generate ideas to improve service, such as recommendation for workflow improvements and products innovation

Identify and communicate to Credit Union Management, product or service related issues or improvements which could result in higher quality services for members or improved financial control for the Credit Union

Maintain adherence to all Credit Union policies, procedures and regulatory requirements, while demonstrating professional service skills and financial integrity, as due course of business

May perform special projects pertaining to Indirect Lending as assigned, such as participate in training activities, assist with new product development, modification of existing product, product introduction, and other work as required

Perform other related duties as required or directed

Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable)

Qualification

Loan officer certificationFinancial institution knowledgeCustomer service skillsSales experienceBusiness mathProblem solvingTeamworkCommunication skills

Required

Equivalent to High School education with additional broad specialized training equivalent to 2 years college

2 to 3 years financial institution products and services, including interviewing loan applicants and making loan decisions (loan authority)

Knowledge of financial institution products and services especially consumer credit laws

Skills in communications, customer service, human relations, on-line computers and business math

Ability to work independently and as part of a team, problem solve and make decisions

Must be numbers and detail oriented

Preferred

Sales experience preferred, but not required

Benefits

Medical and dental (shared expense)

Vision

401(k)

Life and disability insurance

Flexible spending account

Employee assistance program

Referral program

Educational assistance

Holidays

Annual leave

Sick leave

Company

APG Federal Credit Union

APGFCU’s roots go back to 1938 when a group of local pioneers decided to address the savings and borrowing needs of the military families at the Aberdeen Proving Grounds.

Founded in 1938

Aberdeen, Maryland, USA

201-500 employees