Apex Technology Group · 5 hours ago
Information Technology Support Technician
West Warwick, RI
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
1+ years expApex Technology Group is a customer-centric IT service provider established in 1998, headquartered in Cranston, RI. They are seeking an IT Support Technician to provide exceptional support to clients' end-users, ensuring network availability and performance while maintaining accurate documentation and communication.
ConsultingCyber SecurityInformation TechnologyWireless
Hiring Manager
Ryan O'Connor
Responsibilities
Delight clients and provide exceptional support to Apex clients’ end-users
Use industry-standard tools and best-practice troubleshooting techniques to resolve trouble tickets efficiently
Monitor and maintain client networks to ensure availability, reliability, and performance
Maintain accurate case documentation and provide regular client communication
Ensure prompt issue resolution
Conduct on-site client visits for support assignments and projects
Participate in the engineering on-call rotation, typically after 6–9 months of full-time employment
Qualification
Required
Associate's degree in Computer Science or a related field
Equivalent work experience may be considered
Ability to multitask and prioritize client support requests
Strong organizational and documentation skills
Excellent communication skills—able to interact with clients clearly and professionally via phone, email, and in person
Ability to remotely diagnose and troubleshoot client issues efficiently
Work effectively as part of a high-functioning, collaborative team to resolve client issues within defined service levels
Ability to read, interpret, update, and work with technical documentation, including topology/riser diagrams
Strong problem-solving and troubleshooting skills
Ability to research solutions quickly using search engines and technical resources
Proactively identify potential IT issues and respond using monitoring tools
Fundamental knowledge of networking concepts
Passion for learning new technologies and solutions independently
1 year of IT help desk experience
Preferred
Bachelor's degree in MIS or Computer Science is a plus
Microsoft Visio experience preferred
1–2 years of hands-on experience supporting the following technologies: Operating Systems & Imaging, Infrastructure & Security, Scripting & Automation, Endpoint Management & MDM, Networking & Collaboration
Technical Certifications Preferred: HPE, Aruba Networks, Microsoft, Dell, Cisco, Palo Alto, Fortinet, SonicWall, Security+, or Network+
Benefits
401(k) with company matching
Health, dental, and vision insurance
Health savings account (HSA)
Paid time off (PTO)
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Company
Apex Technology Group
Apex Technology Group is an IT company that specializes in cybersecurity, cloud, and wireless solutions.
11-50 employees
H1B Sponsorship
Apex Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (16)
2023 (15)
2022 (21)
2021 (26)
2020 (36)
Funding
Current Stage
Early StageLeadership Team
Michael O'Connell
President
Company data provided by crunchbase