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PreSales Collective · 8 hours ago

Solutions Engineer, Merchandising Systems

Burnsville, MN

Full-time

Hybrid

Senior Level, Lead/Staff

$90K/yr - $138K/yr

8+ years exp

Northern Tool + Equipment is dedicated to serving tradespeople and providing them with the right tools for their jobs. As a Solutions Engineer, you will act as a strategic liaison between business and IT teams, ensuring alignment throughout the full lifecycle of merchandising systems and driving the creation of a technology roadmap to support business strategy and system optimization.

Communities

Responsibilities

Partner with the business and IT team members to develop, maintain and execute a technology roadmap for merchandising systems to enable business strategies

Coordinate with business process owners and product teams to align technology solutions with business objectives

Provide first and second level operational support using ITIL practices, including incident and problem management for system stability, and lead continuous improvement initiatives. Work with external vendors to drive incident resolution and long-term improvement opportunities

Perform (merchandising) system configuration, set-ups, extensions, and potentially light software development activities

Gain and maintain business operational and technical SME-level knowledge of merchandising systems and apply Agile principles to guide solution development

Conduct complex business and systems analysis and work with IT teams to design technical solutions that improve quality and data integrity

Elicit and document technical requirements and acceptance criteria; review and approve designs throughout development

Produce documentation including technical designs, flow diagrams, user stories, use cases, and test plans to support development and UAT

Collaborate within the product team to prioritize refine backlog items with an eye toward technical complexities, plan releases, and ensure timely delivery of business value

Participate in quality assurance activities such as, but not limited to, test planning and defect management

Support project delivery schedules through technical planning and resource estimation

Conduct and participate in knowledge transfer sessions to team members to build cross-functional expertise

Communicate plans, progress, and issues effectively to management and stakeholders

Qualification

Merchandising systems expertiseIT systems engineeringAgile methodologiesArtificial IntelligenceITIL practicesCloud systems proficiencyProcess automation toolingAnalytical skillsMS OfficeAzure DevOpsProcess modeling toolsCertifications AWSCertifications AzureCertifications ITILRetail application experienceCommunicationOrganizational skillsProblem-solving skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field

8+ years of experience in IT systems engineering or related roles, with proven ability to lead initiatives and influence cross-functional teams

Strong experience with merchandising systems (Assortment Planning, Product Information Management, Inventory Management and Replenishment, etc.) from design through deployment

Proficiency in hybrid (cloud and on-premise systems) environments, and integration of enterprise systems

Experience leveraging Artificial Intelligence and automation tooling for process automation

Familiarity with Agile methodologies and ITIL practices

Excellent communication skills for engaging technical and non-technical audiences

Strong analytical, organizational, and problem-solving skills

Experience with MS Office, Azure DevOps, and process modeling tools (e.g., Visio)

Demonstrates Northern Tool + Equipment's 12 Core Competencies

Preferred

Experience with implementing and/or supporting Intactix (JDA/Blue Yonder Space Planning), Blue Yonder Advanced Replenishment, Informatica Product Information Management, JD Edwards Item Management, and/or D365 Product Information Management/Item Master is a plus

Certifications such as AWS, Azure, or ITIL are a plus

Retail or financial application experience preferred

Benefits

Flexible Work Schedule: Achieve the work-life balance you deserve with our full-time, 8-hour shifts, Monday – Friday, complemented by a hybrid work schedule that allows you to work both remotely and in the office.

Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.

Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.

Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility.

Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones.

Incentives: Be rewarded for eligible incentive programs.