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DEX Imaging · 15 hours ago

Service Technician

Barnstable, MA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

DEX Imaging is a leading provider of document handling equipment and services with multiple offices throughout the United States. As a Service Technician, you will perform diagnostics, service repairs, and maintenance work on copier equipment while providing excellent customer care.

Business Development

Responsibilities

Provide service and customer support during field visits or dispatches

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Update job knowledge by participating in educational opportunities; reading professional publications

Build positive relationships with customers

Works as part of a cohesive team within the shop to meet customer needs

Follows all safety practices of the organization when completing work assignments

Helps to maintain company vehicles, inventory and tools in proper working condition

Maintain knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership

Maintains communication with the customer and answers questions relative to the work being performed. Makes recommendations for additional work that needs to be completed