Allstate · 10 hours ago
Good Hands Repair Network Inside Technician - Hybrid
AZ - Scottsdale
Full-time
Hybrid
Entry, Mid Level
$54K/yr - $85K/yr
2+ years expAllstate is a leading insurance company that has been protecting families for over 90 years. They are seeking a Property Good Hands Repair Network Inside Technician who will analyze and process mitigation invoices for payment while delivering compassionate customer service. The role involves managing vendor relationships and ensuring accurate documentation and reporting of claims.
BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
No H1B
Responsibilities
Uses technical skills experience to ensure invoices reviewed are timely and proper
Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues
Advises management on coaching and mentoring opportunities
Assists in assessing unit needs for training and development
May lead or facilitate formal training for adjusters, processors or vendors
Analyzes mitigation bills to assess appropriateness of charges and detect duplicate billings
Reinspects or reviews vendor mitigation estimates, makes corrections and mitigation recommendations and determines correct settlement amounts
Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships
Develops, manages and audits relationships with vendors in the Allstate preferred vendor network
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Qualification
Required
Must reside near one of our Allstate locations: Atlanta, GA, Philadelphia, PA, New York, NY, Charlotte, NC, Northbrook, IL, Scottsdale, AZ, Dallas, TX or Hudson, OH
Ability to go into the office up to 2 times a week, is required
2+ years property estimating experience (preferably within Xactimate)
Ability to interact effectively with internal or external customers and act with empathy
Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
Applies general and occasionally broad negotiation and/or arbitration skills
Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
Applies general and occasionally broad problem-solving skills to continuously improve business outcomes
Ability to investigate, evaluate and settle moderately complex and occasionally complex claims
Provides individual decision making within authority limits
Has and maintains all appropriate licenses and registrations for the role per state requirements
Preferred
1+ years experience with Xactanalysis preferred
Benefits
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role.
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO
Leadership Team
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Guy Hill
Executive Vice President, Product
Recent News
2026-01-09
2025-12-20
2025-11-27
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