DonorVoice · 6 days ago
Account Manager
United States
Full-time
Remote
Senior Level
5+ years expDonorVoice is an applied behavioral science fundraising firm aiming to transform nonprofit growth strategies. The Account Manager will partner with nonprofit clients, managing the development and execution of direct response fundraising programs while ensuring high standards and timely delivery.
Funding PlatformSocial
Hiring Manager
Kevin Schulman
Responsibilities
Serve as a day-to-day contact for assigned client accounts
Incorporate client feedback constructively while pushing back when needed to protect quality and integrity
Build trust through consistency, transparency, and follow-through
Manage end-to-end direct mail workflows, coordinating copy, creative, data, and production
Own timelines, flag risks early, and ensure work moves forward without last-minute fire drills
Review copy, creative, and data with a high bar for accuracy and execution
Partner closely with Production to prevent errors, control costs, and keep programs running smoothly
Balance speed and precision, recognizing that clients evaluate quality and timeliness almost equally
Maintain executional discipline under heavy timelines and competing priorities
Raise the bar for clarity, rigor, and consistency across every campaign
Act as a steward of the DonorVoice way of working with clients and internal teams
Help reinforce high standards for fundraising writing and execution across the organization
Represent DonorVoice’s point of view professionally and credibly in client interactions
Qualification
Required
5+ years of experience in direct response fundraising or nonprofit direct mail management, agency experience preferred
Strong project management skills and comfort overseeing complex, multi-stakeholder workflows
Clear, direct, professional communication skills
Comfort working with performance data, testing concepts, and campaign analytics
High attention to detail and low tolerance for sloppy work
Preferred
Experience with digital fundraising channels such as email, landing pages, SMS, or paid social
Familiarity with donor databases, CRMs, and data processing workflows
Exposure to behavioral science concepts
Benefits
Training in DonorVoice’s Human Operating System and the psychology of donor decision-making.
A role where execution is taken seriously and done by people who know what they’re doing.
Work that directly influences how organizations raise money and how donors experience giving.
A culture built on rigor, accountability, and intellectual honesty, not bureaucracy or theater.
Laughter, teamwork and a company that values your need for autonomy, competence and connection.
Company
DonorVoice
DonorVoice is Virginia based behavioral science fundraising agency that designs fundraising for the human behind donors.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kevin Schulman
Partner, Founder
Company data provided by crunchbase