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Walmart Canada · 6 days ago

Group Director, Operations

Bentonville, AR

Full-time

Onsite

Director/Executive

Walmart Inc. is a leading retail corporation, and they are seeking a Group Director, Operations to oversee the Customer Engagement Services department. This role is responsible for enhancing customer and associate experiences by driving operational efficiency and managing support functions.

DeliveryRetailShopping

Responsibilities

Develops and drives operations strategies: Sets operational objectives for multiple divisions and strategic business units by providing leadership, converting vision and strategy into actionable plans, and guiding alignment of functional and departmental business plans

Provides overall direction: Analyzes business objectives and customer needs, develops and implements business strategies, evaluates operational processes, and promotes a customer-focused environment

Oversees execution of large-scale projects: Manages complex projects and programs, develops solutions and contingency plans, and manages budgets and expenditures

Workforce Optimization: Develops and implements strategies to attract, retain, and develop a highly skilled and engaged workforce, supporting mentorship, workforce development, and succession planning

Performance Monitoring: Establishes metrics and systems to track success of operational initiatives, including CSAT, AHT, CPD, transfer rate, productivity, and resource utilization

Strategic Planning: Develops multi-year plans to improve performance, profit and loss, and customer experience; supports AGOP & LRP planning and budgeting

Learning & Development: Drives initiatives to enhance learning, training effectiveness, and agent proficiency

Cultivates an environment of integrity: Integrates company standards of integrity and ethics into all programs and practices, supports the Open Door Policy, and ensures compliance

Stakeholder Engagement: Builds relationships with key stakeholders, supports community outreach, and drives execution of business solutions

Risk Management: Identifies and mitigates operational risks, ensuring business continuity and consistent quality

Qualification

Operations Strategy DevelopmentWorkforce OptimizationPerformance MonitoringProject ManagementStrategic PlanningLearning & DevelopmentStakeholder EngagementRisk ManagementEthicsIntegrity