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RR Donnelley · 11 hours ago

Document Production Workflow Coordinator (Wednesday-Saturday 7 AM-6 PM)

Wheeling, WV

Full-time

Onsite

Mid Level

$19/hr - $21.65/hr

3+ years exp

RR Donnelley is a global business support services company with over 200 years of experience in delivering business solutions. The Document Production Workflow Coordinator is responsible for providing exceptional customer service through accurate document production and coordinating workflow within a shift or site.

Marketing & Advertising

Responsibilities

Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed

Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues

Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team

Identifies and corrects errors in complex business documents to ensure quality of return product to requesters

Detects formatting and compositional errors in documents; verifies citations are properly formatted

Checks corrected proofs of documents against mark-up for comparison and quality assurance

Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment

Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work

Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work

Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service

Trains more junior staff members, as needed

Communicates with manager and/or client on job or deadline issues in a timely and professional manner

Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members

Facilitates team’s adherence to company policies (conduct, attire, performance, attendance)

Works collaboratively, demonstrating open and flexible communication, within and across team members

Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs

Interact with clients in person, over the phone or electronically

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Qualification

Document productionProofreadingMicrosoft Office SuiteAttention to detailCommunication skillsOrganizational skillsProblem-solving skillsTeam collaboration

Required

Bachelor's degree or equivalent with years of experience able to substitute

Minimum of 3 years prior office experience, proofreading, word processing or document production experience

Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client

Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices

Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources

Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results

Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner

Ability to work in a fast-paced, deadline driven team environment

Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions

Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production

Communicate with team members, Lead, Supervisor, Manager and/or Client on job or deadline issues

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

Must work well in a team environment

Preferred

MS Office (Word, Excel, PowerPoint) certification desired

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees