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Race Communications · 4 days ago

Billing Specialist - Remote - CA Only

United States

Full-time

Remote

Entry Level

$18/hr - $20/hr

2+ years exp

Race Communications is a fiber internet provider committed to connecting California communities. The Billing Specialist will work in the call center to ensure customer satisfaction by managing billing processes, processing invoices, and resolving discrepancies.

InternetTelecommunicationsWired Telecommunications

Growth Opportunities

No H1B

Responsibilities

Processes billing transactions accurately and in a timely manner using billing software or systems

Generates and distributes invoices to customers based on billing schedules and agreements

Ensures billing information is entered correctly, including rates, quantities, discounts, and taxes

Reviews billing data for accuracy and completeness, identifying and correcting errors as needed

Verifies billing documents against contracts, purchase orders, and other relevant records to ensure consistency

Resolves any discrepancies or issues related to billing information or documentation

Investigates and resolving billing discrepancies, disputes, and customer inquiries promptly and professionally

Communicates with internal departments and external customers to gather information, clarify billing details, and address concerns

Maintains accurate billing records, documentation, and supporting files for audit and reference purposes

Organizes and archives billing documents in accordance with company policies and regulatory requirements

Generates billing reports and analyses to track billing activities, monitor account balances, and identify trends or anomalies

Provides insights and recommendations based on billing data to improve billing processes and optimize revenue collection

Collaborates with other departments, such as sales, customer service, and accounting, to ensure alignment on billing-related matters

Assists with month-end and year-end closing processes, including reconciling accounts and preparing reports as needed

Provides excellent customer service to internal and external stakeholders, addressing billing inquiries and resolving issues courteously and efficiently

Builds and maintains positive relationships with customers to ensure satisfaction and retention

Qualification

Billing processesCRM systemsAccounting experienceElectronic filing systemsSalesForce familiarityMS Office proficiencyCustomer serviceSpanish languageCommunication skills

Required

Eligibility for US Employment without sponsorship

Minimum of 18 years of age

High School Diploma, GED or equivalent required

Minimum of two years' experience in billing or accounting required

Familiarity with electronic filing systems such as OneDrive or Google Drive required

Skilled in using CRM systems and practices for managing billing processes, customer accounts, and data accuracy required

Must be able to type 35 WPM

The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications

Functional use of common office equipment, computers, and office software

Preferred

Associate or bachelor's degree in accounting or finance

Familiarity with SalesForce

Proficiency in Spanish Language

Benefits

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)

Free fiber internet service for all employees living in our service area

Company

Race Communications

Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.

Founded in 1994

South San Francisco, California, USA

51-200 employees