Miracle-Ear, Inc. ยท 2 days ago
Retail Performance Manager
Minneapolis, MN
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $105K/yr
5+ years expMiracle Ear is a leader in providing innovative hearing solutions, and they are seeking a dynamic Retail Performance Manager to drive store performance through data-driven insights. This role focuses on forecasting, budgeting, and leveraging analytics tools to identify trends and support continuous improvement across their franchise network.
Health Care
Responsibilities
Lead monthly, quarterly, and annual forecasting and budgeting processes, integrating both top-down and bottom-up approaches
Provide weekly performance updates to leadership, highlighting key insights, commercial trends, financial and operational KPIs, and areas of opportunity
Utilize business intelligence tools (Power BI) and performance frameworks (reports and dashboards) to monitor and analyze KPIs, address performance gaps, identify growth opportunities, and sustain continuous improvement across the network
Partner with Sales, Marketing and Franchise Owners to design and execute strategies that optimize sales conversions, operational effectiveness, and in-store performance
Drive Retail Excellence (REX) initiatives across the Franchise Organization to improve adoption, drive operational efficiency, and increase store performance
Identify growth opportunities and promote continuous improvement across the retail network
Qualification
Required
Bachelor's degree required; Master's preferred in Economics, Engineering, Statistics, or related field
5+ years of experience in performance management, FP&A, sales or account management or enablement, or retail or sales analytics
Strong analytical skills with an ability to interpret complex data, articulate insights, and support strategic conversations and decisions
Direct experience with Power BI and Excel to create dashboards and reports
Demonstrated ability to collaborate across functions and stakeholder groups
Strong commercial mindset and project management capabilities
Excellent communication, influencing, and presentation skills with the ability to convey complex information clearly and drive engagement
Ability to travel up to 20%, if needed
Preferred
Experience supporting or working within retail, sales, or franchise environments
Ability to balance strategic thinking with attention to detail; comfortable working in dynamic, fast-paced settings
Self-motivated and proactive, with strong ownership and initiative to improve processes and outcomes
Adaptable to change and innovation, with a growth mindset and collaborative approach
Familiarity with AI-driven analytics or modern retail technologies is a plus
Benefits
Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family
Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, and bereavement
Tuition reimbursement and Employee assistance program for employees & family
Access to our Wellness Hub, your go-to resource for holistic well-being, offering tools and support
Continuous career development with access to Ampli-Academy (internal LMS), LinkedIn Learning, Coursera, team training, and more.
Additional specialized training for career development
Reimbursement for transportation (ex. parking downtown, bus or train)
Company
Miracle-Ear, Inc.
A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art technology to remove the barriers of hearing loss.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-10Acquired
Leadership Team
Patrick Kochanowski, BS, ACA, BC-HIS
President and Founder KHIC, Inc.,
Recent News
2025-04-29
2024-04-08
Company data provided by crunchbase