Information Technology Service Desk jobs in United States
info-icon
This job has closed.
company-logo

Insight Global · 1 week ago

Information Technology Service Desk

positionAppleton, WI
timeContract
remoteOnsite
seniorityEntry Level
money$0/hr - $35/hr
date3+ years exp

Insight Global is seeking a Tier 1 Resident Technician to support their customer’s video conferencing environment. The role involves providing onsite technical support, managing events, and guiding customers in the use of video conferencing equipment.

EmploymentHuman ResourcesRecruitingSales
check
H1B Sponsor Likelynote
Hiring Manager
Amelia French
linkedin

Responsibilities

Onsite technical support for video and audio conferencing issues
Scheduling and managing high-level events, tracking and resolving incidents
Providing MACD support, including installation and configuration of video conferencing equipment
Guiding customers in the use of video conferencing hardware and software
Maintaining support documentation and process standards

Qualification

Hardware troubleshootingSoftware troubleshootingJiraCommunication skillsProblem-solving skillsCollaborative work

Required

Strong technical background in hardware and software troubleshooting
Experience with diagnostic tools and issue tracking systems (e.g., Jira)
Excellent communication and problem-solving skills
Ability to work independently and collaboratively in dynamic environments
Willingness to travel as required

Preferred

3-5 years of experience
Jira experience

Company

Insight Global

twittertwittertwitter
Glassdoor3.8
company-logo
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

leader-logo
Jared Streppa
President Of Company’s Technology Division
linkedin

Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase