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Berntsen International, Inc. · 13 hours ago

Order Fulfillment Coordinator

Madison, WI

Full-time

Onsite

Entry, Mid Level

$20/hr - $25/hr

2+ years exp

Berntsen International, Inc. is an established manufacturing firm based in Madison, WI, specializing in infrastructure marking products. They are seeking an Order Fulfillment Coordinator to ensure the prompt and accurate movement of orders from placement to production, serving as the primary interface with customers during this process.

CommercialConstructionIndustrialIndustrial EngineeringManufacturing

Hiring Manager

Jenny Gmeinder

Responsibilities

Monitor and act on customer orders, customer quotes, and customer queries

Enter purchase orders, work orders, and sales orders in ERP system within the response time targets

Coordinate with warehouse, production, shipping, and vendors to confirm order delivery schedules or address delivery issues

Serve as the liaison for product returns, customer questions, and drop ship vendors

Understand and be able to communicate product, software, and solution performance capabilities, including RFID-enabled marking products, software, and service delivery

Resolve issues like inventory shortages and delayed shipments

Manage replacement orders, returns, and refunds as necessary

Maintain accurate order records in the ERP system

Collaborate with cross-functional teams to enhance workflows

Ongoing product knowledge development

Ongoing process knowledge and use training

Ongoing cross-training

Active participation in order fulfillment continuous improvement

Qualification

Order management experienceShippingInventory systemsBachelor's degreeOrganizational skillsProblem-solving skillsCustomer support experienceHigh-pressure handlingDeadline management

Required

At least 2 years of customer support or order management experience required

Proficiency in working with shipping and inventory management systems

Strong organizational and problem-solving skills

Ability to handle high-pressure situations and meet deadlines

Preferred

Bachelor's degree preferred

Company

Berntsen International, Inc.

Berntsen International, Inc., Madison, WI, has been “Marking the Infrastructure of the World” since 1972 as the leading manufacturer of customized marking products for land surveying.

Founded in 1972

Madison, Wisconsin, USA

11-50 employees