Apply on Employer Site

Allegiant · 18 hours ago

Customer Relations Correspondence Coordinator

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

0+ years exp

Allegiant is a national air carrier seeking a Customer Relations Correspondence Coordinator (CRCC) who thrives in a fast-paced environment. The CRCC will be responsible for managing customer communications through various channels, addressing inquiries, and providing support to enhance customer satisfaction.

AerospaceLeisureTransportation

Growth Opportunities

No H1B

Responsibilities

Handle multiple chat and SMS text conversations simultaneously while maintaining a high level of accuracy and professionalism

Multi-task between multiple booking systems to process requests

Assist customer with providing information, modifying existing itineraries which also includes changes and cancellations of their air, hotel and ancillary travel plans via live chat

Assists with resolving customer problems and/or complaints that may occur to ensure customer satisfaction

Maximize revenue by identifying customer travel product needs and offer purchasing options when applicable

Collaborate with other teams or departments to escalate and solve complex problems when necessary

Document customer interactions accurately and comprehensively

Maintain high standards of service by adhering to established quality metrics

Meets or exceeds scorecard requirements for productivity, schedule adherence, quality, and attendance

Adapt to changes in processes, policies, and technology to meet evolving customer needs

Ensure training requirements are met, i.e., new hire, recurrent, supplemental, and other training

Cross trained to assist in supporting our Customer Relations Representatives for email case resolution and Social Media Support Representatives, as needed

Model Allegiant's customer service standards in personal actions

Other duties as assigned when approved by management upon determination of skill-set requirement

Qualification

Customer service experienceWritten communication skillsMS Office proficiencyCritical thinkingTyping speed > 50 WPMCommunication via Zoom/TeamsBilingual (Spanish)AdaptabilityProblem-solving skills

Required

Combination of Education and Experience will be considered

Must be authorized to work in the US as defined by the Immigration Act of 1986

Must pass a Criminal Background Check

High School Diploma/GED

Minimum six (6) months of experience in customer service (G4 Customer Care preferred)

Ability to think critically and apply logical problem-solving skills

Strong work ethic, with the ability to act independently

Ability to work in a fast-paced environment and handle stressful situations calmly

Basic computer skills; Typing speed > 50 WPM

Computer proficient; MS Office products

Excellent written communication skills

Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat etc

Adaptable to constantly changing environments

The ability to read, write, and speak English to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job

Must be at least 18 years of age