Casa · 1 day ago
Concierge (US, remote)
United States
Full-time
Remote
Entry, Mid Level
$30/hr - $30/hr
2+ years expCasa is a company focused on enhancing the homeownership experience by providing a personal property management service. The Concierge role involves serving as the primary point of contact for homeowners and vendors, managing service requests, and ensuring effective communication and coordination of home-related tasks.
Computer Software
Responsibilities
Serve as the go-to Concierge for homeowners – you’re there to help solve problems, and help them feel in control of their home
Manage home service requests, such as coordinating repairs, scheduling appointments, and sourcing quotes for services (e.g., plumbing, electrical, home improvements)
Compare vendor options and provide homeowners with recommendations that include pricing and timelines
Provide clear and friendly communication that aligns with Casa’s voice and tone guidelines: professional, approachable, and concise
Act as a real-time resource for our Concierge team when they encounter unclear next steps or homeowner concerns
Provide feedback and clarification for our team based on front-line experience to improve our product and internal processes
Share learnings from escalations and edge cases to help the broader team improve
Build and maintain clear documentation to ensure visibility and handoff readiness
Qualification
Required
2-5 years of relevant experience in an executive assistant, property manager, or other hospitality role
Strong written and verbal communication skills
Comfortable on the phone and sending clear chat or text messages
Great problem solving skills and ability to search for creative solutions
Organized with great follow-through
Detail-oriented with the ability to manage quickly moving parts
Enjoy designing and building processes
Ownership mentality with a long-term view when making decisions
Ability to work remotely in the US
Experience working independently and autonomously
Company
Casa
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase