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Boeing · 7 hours ago

Associate Customer Support Specialist

USA - Long Beach, CA

Full-time

Onsite

Entry Level

$66K/yr - $93K/yr

2+ years exp

Boeing Distribution, Inc. is seeking an Associate Customer Support Specialist to join their team in Long Beach, CA. The role involves reviewing and processing customer purchase orders, coordinating with various departments to resolve issues, and ensuring timely shipment of critical orders.

AerospaceIndustrial

No H1B

U.S. Citizen Only

Responsibilities

Reviews of customer purchase orders to assess requirements

Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP-S4 Hana (ERP) and portal management

Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame

Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input

Performs research in SAP-S4 Hana (ERP) to potentially resolve order issues

Reviews and actions open orders that are pending resolution

For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders

Monitors / Expedites orders with high complexity and urgency

Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection

Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc

Performs other duties and responsibilities as assigned or required

Qualification

SAP-S4 HanaCustomer SupportProgram ManagementAerospace Industry KnowledgeMulti-tasking AbilityMS Office ProficiencyNumeric ReasoningCommunicationProblem-Solving Skills