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PFI Tech · 19 hours ago

Print Production Associate (2nd Shift, 3 pm - 11 pm)

Redmond, WA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

PFI Tech is a company focused on document production needs, and they are seeking a Print Production Associate. The role involves managing customer orders, providing solutions, and ensuring timely completion of print projects while serving as the primary contact between clients and the production team.

ConsultingCRMInformation TechnologyLegalStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

The primary point of contact for clients through phone, email, and face to face communication

Must be able to work well with an in-house team and communicate customer changes as they happen and follow process to update ticket and database information

Process incoming orders, gather customer requirements, provide solutions and advice on better suited print options, and up-sale services

Provide project management on large print orders that may have multiple pieces coming from different vendors

Work with client and vendors to find the best pricing options

Require the ability to deliver to deadlines effectively

Demonstrate ability to manage multiple tasks in fast-paced environment. Ability to demonstrate creativity & strong negotiation skills. Ability to demonstrate organizational skills

Will set up jobs using multiple graphic tools such as Xerox Workflow Scan and Adobe

Will run large production equipment such as the Xerox Color Press 1000

Assist in finishing customer jobs by applying different types of binding, hole punching, and lamination

Will run large format equipment to make posters

Willing to train and operate Roland & Hewlett Packard wide format printers

Trim and Mount Posters

Prepare shipping labels and packages for shipping

Qualification

Print ProductionGraphic DesignProject ManagementMicrosoft OfficeProblem ResolutionCustomer ServiceCommunication SkillsInterpersonal SkillsNegotiation SkillsOrganizational Skills

Required

Excellent organization, communication (verbal & written), interpersonal skills

Must have strong computer skills, especially with Microsoft Office

Ability to prioritize multiple priorities

Ability to interact with internal team and Client

Problem resolution and negotiation skills to ensure customer order requirements are met

Perform duties with minimum supervision

Ability to lift up to 50lbs

Flexibility in work hours and workdays Shift Hours (3 pm - 11 pm) M-F

Must be a U.S. Citizen for the client's badging process (an original or certified copy of your birth certificate or unexpired U.S. passport will be required upon picking up the badge)

Must have an active driver's license

High School diploma or equivalent is required

Previous or current Customer Service Experience