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Donor Network West · 4 hours ago

Family Resource Coordinator

Modesto, CA

Full-time

Onsite

Entry, Mid Level

$34.83/hr - $38.70/hr

2+ years exp

Donor Network West is dedicated to saving and healing lives through organ and tissue donation. The Family Resource Coordinator plays a crucial role in facilitating donation discussions and managing the authorization process with donor families and hospital personnel.

Health CareHealth DiagnosticsHospitalMedicalWellness

Growth Opportunities

Responsibilities

Works with Donor Network West staff and hospital staff to ensure that the Authorizing Party is identified per Uniform Anatomical Gift Act guidelines

Determine family dynamics and assess the family’s understanding of the patient’s prognosis, when appropriate initiate the donation discussion

Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation

Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Initiates frequent huddles with hospital and Donor Network West staff to ensure that the Authorizing Party/Notifying Party is presented the opportunity for donation or donor designation notification in the most appropriate time frame and manner

Access donor registries to determine prior authorization for donation

Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Will communicate directly with donor families, hospital personnel, physicians and DNW staff

Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary for organ recovery consistent with DNW policy and procedure

Completes the Uniform Donor Risk Assessment Interview (UDRAI) with appropriate historian per DNW policy and procedure and obtains follow-up information if required

Visually assesses donors, interpret charts, document information and communicate findings

Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary

Provides education and relevant materials to hospital staff on the authorization and family process as well as the benefits of organ and tissue donation and services provided by Donor Network West to grieving families

Provides excellent customer service to internal and external partners

Collaborates with hospital staff to provide bereavement support as applicable

Collaborates with hospital staff to obtain administrative authorization when appropriate

Provides education to hospital staff regarding authorization, family care process and donation process

Responsibilities may be affected by increased donor activity. Performs other duties as assigned

Qualification

MedicalLegal principlesWrittenConflict managementVerbal communicationCrisis interventionTeam collaborationOrganizational skillsMulti-lingual skillsCompassionate demeanorInterpersonal skillsProactive team player

Required

Possess knowledge of medical and legal principles of authorization, donor evaluation, and management

Has ability to communicate and present information effectively and concisely within a team environment

Has ability to work productively both independently, and as a team participant with accountability to all other team members

Proactive team player who must uphold the core values of the organization which include passion, integrity, and team work

Has strong conflict management skills as well as excellent written and verbal communication skills

Compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups and a variety of medical professionals

Able to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives

Maintain strong organizational skills that will allow him/her to assess changing environments establish appropriate priorities, handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times

This individual must also provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans

Thrives in a fast-paced dynamic environment and adjusts to new priorities as required

A degree in biologic sciences or social sciences or an equivalent degree/diploma/certification as a Counselor or allied health field or one year equivalent OPO experience