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Capitol Federal® Savings Bank · 5 hours ago

Information Technology Operations Support Manager

Topeka, KS

Full-time

Onsite

Senior Level

6+ years exp

Capitol Federal® Savings Bank is seeking an Information Technology Operations Support Manager to lead the IT Service Desk team and oversee daily technical support operations. This role focuses on ensuring timely issue resolution and continuous service improvement while providing a high-quality support experience for end users.

Finance

H1B Sponsor Likely

Hiring Manager

Brad Forrest, SHRM-CP, PHR

Responsibilities

Lead, coach, and develop the IT Service Desk team

Oversee service desk operations and ensure SLA compliance

Act as final escalation point for critical technical issues

Develop and maintain service desk policies, procedures, and metrics

Drive process improvements, automation, and quality assurance

Manage end-user device lifecycle and knowledge base

Communicate outages and service updates to stakeholders

Qualification

IT support experienceITIL certificationCompTIA A+/Network+ certificationDesktop supportITSMLeadershipCommunication skillsOrganizational skillsProblem-solving skillsCustomer-focused mindset

Required

6–8 years of IT support experience; 2–3 years in a leadership role

Bachelor's degree in IT or equivalent experience

Strong background in desktop support, infrastructure, and ITSM

Proven leadership and coaching ability

Strong communication, organization, and problem-solving skills

Customer-focused mindset

Preferred

ITIL

CompTIA A+/Network+

Microsoft Endpoint/Modern Desktop

HDI-DDM

Company

Capitol Federal® Savings Bank

For more than 130 years, Capitol Federal® has implemented our True Blue® philosophy of Safety in Savings, Sound Lending Policies, Quality Customer Service and Commitment to Community.

Founded in 1993

Topeka, Kansas, USA

501-1000 employees

http://www.capfed.com

H1B Sponsorship

Capitol Federal® Savings Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (2)