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Southwest Airlines · 4 hours ago

Lead Technology Analyst

TX-Dallas

Full-time

Onsite

Mid, Senior Level

$123K/yr - $154K/yr

Southwest Airlines is committed to providing a stable work environment for its employees and is seeking a Lead Technology Analyst for their Digital & Customer Technology Organization. This role will focus on shaping the MarTech ecosystem, driving innovation in customer engagement, and ensuring seamless Agile releases while leveraging AI-driven solutions.

Public Transportation

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Apply and teach knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems

Partner with other Technology Team members to provide advice or solutions within areas of expertise

Identify and provide strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better

Estimate effort and value for solutions

Apply and teach business solutions with broad level knowledge about technology platforms/architectures

Verify information and carefully review and check the accuracy of your own work and the work of others’ using dependency identification processes in technology work

Establish or follow prioritization processes to drive work, completing work with a sense of urgency

Express ideas, business or technical requirements clearly and concisely verbally and in writing using appropriate levels of summary and synthesis on a regular and consistent basis

Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation

May perform other job duties as directed by Employee's Leaders

Qualification

Business analysisAdobe platforms expertiseAgile developmentTechnical environments knowledgeSoftware development methodologiesData analysisCustomer service orientationCommunication skillsMentoring abilities

Required

High School Diploma or GED

Bachelor's degree in Business, Engineering, Computer Science, or Information Systems or related field; or equivalent formal training

Expert-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available

Ability to perform work duties from limited space work station/desk/office area for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Preferred

Experience working in Agile development environments

Vendor management experience, including oversight of external partners and agencies

Contract negotiation skills, including scope, pricing, and service-level agreements

Expertise with Adobe platforms, including Adobe Experience Platform (AEP), Content Supply Chain, and Creative Cloud

Strong understanding of how marketing and digital teams operate and collaborate across functions

Experience designing and implementing MarTech platforms and solutions

Customer experience (CX) design skills, with the ability to translate business and user needs into effective experiences

Experience with AI-driven design or AI-enabled marketing and experience platforms

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.