Simplex. · 3 hours ago
Services Dispatcher / Field Support Rep
Round Rock, TX
Full-time
Onsite
New Grad, Entry Level
$22/hr - $26/hrSimplex is a long-established MEP specialty contractor supporting industrial and commercial HVAC service operations. They are seeking a Services Dispatcher / Field Support Rep to coordinate service requests, communicate with technicians, and ensure timely client support.
Hiring Manager
Johnny Chang
Responsibilities
Answer and route incoming service calls from commercial clients with professionalism and urgency
Support the lead dispatcher in coordinating schedules for ~40 technicians daily
Issue purchase order (PO) numbers, track work orders, and ensure documentation accuracy
Communicate effectively between technicians, sales, and service managers to support job progress
Use MS Office applications (Outlook, Excel, Word, PowerPoint) for daily coordination tasks
Maintain organized digital and paper records, job information sheets, and technician resources
Demonstrate strong phone and email communication skills, especially under time-sensitive conditions
Provide a dependable in-office presence to learn, collaborate, and become a trusted contributor
Qualification
Required
Must live within an easily commutable distance from the intersection of I-35 / 45 in North Austin / Round Rock
Professional, reliable, and consistent attendance — a dependable presence is key
Excellent verbal and written communication skills; clear, direct, and courteous
Confidence and composure when speaking with technicians or customers under pressure
Friendly, solutions-oriented attitude with good judgment and teamwork skills
Aptitude for learning; able to identify when to ask questions and seek guidance
Intermediate proficiency with Microsoft Office tools and email etiquette
Demonstrate strong phone and email communication skills, especially under time-sensitive conditions
Provide a dependable in-office presence to learn, collaborate, and become a trusted contributor
Preferred
Previous experience in dispatch, customer service, or office coordination
Experience in industrial, HVAC, or construction-related environments helpful but not required
Preference for ability / willingness to work an 8 hour shift with lunch break starting at 6:30-7AM. Will consider a shift start as late as 8AM
Company
Simplex.
10 years in third party agency and corporate recruiting with a specialization in IT/Engineering placements in high tech companies.
Founded in 2012
0-1 employees
Funding
Current Stage
Early StageLeadership Team
Mike Morgan
Partner
Company data provided by crunchbase