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Aspira · 1 month ago

Project Manager - Strategic Client Engagement

Dallas, TX

Full-time

Onsite

Mid Level

3+ years exp

Aspira is a market-leading provider of software and services that help public agencies protect natural and cultural resources. They are seeking a dedicated Project Manager to oversee projects and client initiatives for high-profile clients, ensuring compliance with SLAs and maintaining clear communication between teams and clients.

CommunitiesGovernmentHospitalityInformation TechnologyInternetInternet of ThingsLeisureTourismTravel

H1B Sponsor Likely

Responsibilities

Lead and manage client-specific projects, including new implementations and special projects

Develop and maintain detailed project plans, ensuring they are accurate, current, and communicated effectively

Provide regular updates and visibility to both internal teams and the client regarding hours, deliverables, and risks

Prepare and deliver client-facing documents including incident reports, quarterly reports, and other contract deliverables

Track key projects, SLAs, and deliverables that inform the overall health of the client relationship, working hand-in-hand with the Relationship Manager. Provide clear updates, insights, and documentation so that account leadership has an accurate view of client health at all times

Manage DCR (Development Change Requests) by coordinating scheduling, assessments, client acknowledgments, and approvals, while maintaining documentation within Jira and supporting files

Manage and reconcile development hours, tracking usage against allocated hours and reporting remaining balances to the client

Maintain awareness of active releases and coordinate readiness for client communication, training, or documentation needs

Support rollback and incident response procedures by ensuring the client and internal teams are aligned and prepared should any issues arise

Manage quarterly release cycles, including planning and coordination with development and QA teams

Support release planning for the upcoming year, including code freeze schedules, UAT previews, and testing timelines

Oversee mobile app quarterly reporting and ensure deliverables are reviewed and communicated to the client

Oversee Jira ticket workflows, including quarterly items, incident reporting, documentation updates, and disaster recovery testing

Track and maintain SLA compliance, including annual updates to the SLA plan in collaboration with internal stakeholders

Ensure annual documentation is reviewed, updated, and distributed in line with client and organizational expectations

Serve as a key point of coordination for high profile clients, ensuring timely updates, responses, and resolution of requests

Support relationship management efforts by fostering positive, collaborative interactions with the client and internal stakeholders

Partner with internal leads to ensure ticket updates are accurate, prioritized, and addressed in a timely manner

Qualification

Release ManagementDocumentation ControlProject ManagementJiraConfluenceSLA ManagementClient Relationship ManagementProject Tracking ToolsPMP CertificationCommunication SkillsOrganizational SkillsProblem-Solving Skills

Required

3–5 years of project management or client delivery experience, ideally with enterprise or government clients

Strong skills in project planning, release management, and documentation control

Experience managing SLAs, reporting, and operational compliance

Ability to coordinate cross-functional teams and balance multiple priorities

Strong communication, organizational, and problem-solving abilities

Proficiency with Jira, Confluence, and project tracking/reporting tools

Preferred

PMP or other project management certification preferred

Company

Aspira

Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more.

Founded in 2017

Dallas, Texas, USA

501-1000 employees

https://aspiraconnect.com/

H1B Sponsorship

Aspira has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (2)