New Jersey Institute of Technology · 13 hours ago
Learning Success Manager - 2 years
Newark, NJ
Full-time
Onsite
Mid, Senior Level
$63K/yr - $98K/yr
5+ years expNew Jersey Institute of Technology is seeking a Learning Success Manager who will be the primary driver of participant success and client satisfaction across various learning initiatives. This role involves creating a high-touch support system for learners, managing communications, and ensuring positive outcomes for both learners and organizational clients.
EducationHigher EducationUniversities
Responsibilities
Effectively guide prospective learners and workforce development program applicants from the initial registration/application stage through active enrollment and program completion
Serve as the primary point of contact for all learner and customer inquiries. Respond to emails, calls, and support tickets to resolve challenges and barriers to learning
Own and facilitate the creation, monitoring, and regular review of any Individualized Learning Plans or success benchmarks required within specific programs (e.g., grant-funded initiatives)
Maximize the efficiency and personalization of communication with learners and clients by effectively utilizing digital tools and platforms for outreach and support
Coordinate and track critical administrative requirements, including learner attendance, progress reporting, and documentation fulfillment with training providers, corporate partners, and grant administrators
Oversee the coordination and execution of learner feedback collection via formal surveys, focus groups, and other qualitative/quantitative means to gauge satisfaction and identify areas for improvement
Manage the support relationship with organizational clients, ensuring seamless integration of their employees into LDI courses and coordinating reporting related to their contractual obligations
Proactively collect and analyze data on common learner and client challenges and pain points. Synthesize this data into actionable insights and strategic recommendations for improving the overall learning experience
Act as a central hub for feedback. Collaborate with Digital Learning, Associate Director for Learning Design, Associate Director for Workforce Development, Business Manager, and other critical stakeholders to ensure feedback loops result in tangible improvements to course design, operational efficiency, and enrollment processes
Serve as an advocate for the needs of customers and learners to the broader LDI team, ensuring all decisions prioritize a learner-centric approach and high-quality outcomes
Support the broader LDI team by actively participating in and contributing to special events, conferences, marketing initiatives, and organizational projects as needed throughout the year
Assist with cross-functional administrative tasks and perform other duties as assigned
Qualification
Required
Bachelor's Degree
Minimum of 5 years of experience in working directly with students/learners in K-12, higher education, or workforce development programs
Demonstrated advanced proficiency in core business productivity software, including the Microsoft Office Suite (e.g., Word, Excel, PowerPoint) and/or the Google Workspace Suite (e.g., Docs, Sheets, Slides) or compatible applications
Demonstrated proficiency in the practical utilization of a Learning Management System (LMS) to manage course enrollment and track learner progress
Demonstrated proficiency in using a Customer Relationship Management (CRM) system or similar client database for logging communications and managing accounts
Familiarity with digital tools used for efficient communication, scheduling, and support automation (e.g., add-ons, generative AI tools, etc.)
Strong oral and written communication, as well as problem-solving skills
At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position
Preferred
Classroom teaching experience
Familiarity with instructional design for online learning
Project management experience
Benefits
Comprehensive benefits NJIT offers for this position
Company
New Jersey Institute of Technology
New Jersey Institute of Technology is an educational institution that offers undergraduate and graduate degree programs.
1001-5000 employees
H1B Sponsorship
New Jersey Institute of Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (33)
2023 (30)
2022 (38)
2021 (19)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
$9.99MKey Investors
National Science FoundationU.S. Department of EducationU.S. Environmental Protection Agency
2023-10-09Grant· $6M
2023-01-18Grant· $1.3M
2022-08-29Grant· $1.17M
Leadership Team
Joyoung Lee
Associate Professor
Recent News
2025-12-28
2025-11-27
2025-11-23
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