CVS Health · 13 hours ago
Manager, Application Support
Hartford, CT
Full-time
Onsite
Mid, Senior Level
$66K/yr - $146K/yr
5+ years expCVS Health is a leading health solutions company dedicated to transforming health care. They are seeking a Production Support Lead to oversee critical application and infrastructure support, focusing on Microsoft technology and observability tools, while leading a high-performing support team and ensuring optimal production health.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Lead and manage the end-to-end production support function for enterprise applications, ensuring high availability, performance, and rapid issue resolution
Oversee SQL Server development and optimization, including stored procedures, performance tuning, and database health checks
Provide technical oversight for .NET-based systems, collaborating with dev teams on code-level fixes and deployments
Own and optimize monitoring and observability using Dynatrace, Splunk, and other APM/logging tools
Manage major incidents, perform root cause analysis (RCA), and implement permanent corrective actions
Establish SLAs and KPIs for production support, driving continuous improvement
Collaborate with stakeholders across engineering, QA, and infrastructure to ensure proactive support and resilient architecture
Mentor and lead a global support team, instilling a culture of ownership, accountability, and service excellence
Manage after-hours and on-call support coverage, including incident escalation and coordination
Qualification
Required
5+ years of IT experience
5+ years in a production support or SRE leadership role
Experience with Microsoft SQL Server, including stored procedures, T-SQL, indexing, and performance tuning
Experience with .NET technologies and troubleshooting application performance issues
Hands-on expertise with Dynatrace, Splunk, and other monitoring/log analysis tools
Proven incident management and root cause analysis skills
Experience with ITIL practices, change management, and CI/CD environments
Bachelor Degree in Computer Science or Information Systems
Preferred
Experience in healthcare industry with Utilization and Care Management
Familiarity with Kubernetes, Docker, or cloud platforms (e.g., AWS or Azure)
Understanding of DevOps practices and automation in support operations
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
Hartford Business Journal
2026-01-11
Digital Commerce 360
2026-01-07
2026-01-07
Company data provided by crunchbase