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Green Thumb Industries (GTI) · 5 days ago

Leader in Training

Carlisle, Pennsylvania, United States

Full-time

Onsite

Entry, Mid Level

3+ years exp

Greenthumb Industries is a company focused on delivering positive consumer experiences in the cannabis retail space. The Leader in Training will supervise daily operations, support team development, and ensure compliance with regulations while preparing for growth into the Assistant General Manager role.

Alternative MedicineCannabisMedical

Responsibilities

Support management in overseeing the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations

Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory action items with management

Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracy within the vault

Actively participate in leading team members to effectively execute programs, initiatives, and regionalized in-store promotions

Demonstrate proper cash handling, including accurately processing payments, discount application, and cash maintenance, and oversee team member execution

Lead by example and motivate team members to consistently deliver memorable, positive in-store customer experiences

Participate in “Leader On Duty” shifts to provide active supervision, team member recognition, and redirect behaviors to support the customer journey

Facilitate a seamless omni-channel customer experience and provide oversite to deliver consistency across in-store, drive-thru, curbside & delivery

Lead by example and motivate team members to deliver Loyalty goals

Complete and appropriately delegate assigned tasks during scheduled shifts. Ensure adequate sales floor coverage and zoning during shifts

In partnership with the General Manager or Assistant General Manager, build and retain a high-performing team by participating in selecting the best talent and leading the onboarding and training of new team members

Provide coaching and feedback to help team members exceed performance and behavioral expectations. Partner with management to issue accountability

Help facilitate the store’s team member badging process with local and state agencies

Maintain and coordinate scheduling of team members' shifts, meal breaks, and rest periods

Perform other duties as needed

Qualification

Customer service experienceSupervisory experienceCannabis knowledgeInventory controlTeam buildingLeadership skillsCommunication skillsProblem-solvingAttention to detailTime management

Required

At least three years of customer service or retail experience, with at least one year in a supervisory role

Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs

Must have reliable, responsible and dependable attendance

Must be 21 years or older

Must pass any and all required background checks

Must possess a valid driver's license or state ID

Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb

Must have a solid understanding of the Cannabis laws, rules and regulations, and a passion to further their understanding and knowledge of the industry and the laws

Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills

Meet timelines consistently and be able to work under pressure effectively

Continuously open to constructive, developmental feedback, and maintaining composure even in difficult situations

High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally

Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email

Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness

Adapts and thrives in a demanding, fast-paced environment

Possesses a high level of critical thinking

Operates with a high level of professionalism and integrity, including dealing with confidential information

Ability to resolve conflict, handle employee and customer complaints, and settle disputes

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)

Move about the dispensary in order to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary

Remain in a stationary position, if required, to meet the needs of the business

Converse and communicate with individuals and groups of people directly

Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email

Prepare patient and customer orders by moving and placing products

Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries

Move inventory and materials weighing up to 30 pounds independently

Position self to move inventory and materials in storage areas