Desktop Support Technician jobs in United States
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National Legal Aid & Defender Association · 15 hours ago

Desktop Support Technician

positionDimondale, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$49K/yr - $67K/yr

National Legal Aid & Defender Association is seeking a full-time Desktop Support Technician for their Lansing office. The role involves providing technical support for end users, ensuring reliable hardware and software functionality, and managing technology infrastructure.

LegalNon Profit
check
Senior Management

Responsibilities

Install, configure, test, maintain and troubleshoot computers, printers, peripheral hardware, and software
Provide hands-on and remote technical support for end-user hardware and software issues
Identify issues that need expert support and escalate to internal or external resources
Document and track issues to ensure timely resolution and maintain records for future reference
Assist in management of technology infrastructure, including copiers, scanners, phones, door-entry access systems, etc
Provide user education on new and existing technology tools
Identify opportunities to improve, automate, or simplify processes or systems
Responsibilities will increase and assignments will become more complex as training and experience progress

Qualification

Technical supportHardware troubleshootingSoftware installationUser educationProcess improvement

Required

Perform a range of technological support activities to ensure reliable hardware and software functionality for end users
Install, configure, test, maintain and troubleshoot computers, printers, peripheral hardware, and software
Provide hands-on and remote technical support for end-user hardware and software issues
Identify issues that need expert support and escalate to internal or external resources
Document and track issues to ensure timely resolution and maintain records for future reference
Assist in management of technology infrastructure, including copiers, scanners, phones, door-entry access systems, etc
Provide user education on new and existing technology tools
Identify opportunities to improve, automate, or simplify processes or systems
Responsibilities will increase and assignments will become more complex as training and experience progress

Company

National Legal Aid & Defender Association

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National Legal Aid & Defender Association leads a broad network of advocates on the frontlines to advance justice and expand opportunity.
dateFounded in 1911
location
Washington, District of Columbia, USA
people-size11-50 employees
web-link
https://www.nlada.org/

Funding

Current Stage
Early Stage
Total Funding
$0.3M
Key Investors
Lumina Foundation
2022-02-15Grant· $0.3M

Leadership Team

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April Frazier Camara, Esq.
President & CEO
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Vernina A.
Executive Assistant To Chief Executive Officer
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Recent News

Lumina’s newest Racial Justice and Equity Fund grants bring awards in 2021-22 to nearly $10M
2025-02-28
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