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Bosch · 5 days ago

UX Researcher

Watertown, MA

Full-time

Onsite

Mid Level

$91K/yr - $105K/yr

3+ years exp

Bosch Group is a leader in high-quality technologies and services, seeking a UX Researcher to drive Voice of Customer initiatives. The role focuses on capturing customer perspectives through various research methods and translating findings into actionable insights to guide product design and marketing strategies.

Industrial EngineeringMechanical EngineeringSensorSoftwareSoftware Engineering

No H1B

Responsibilities

Design and run qualitative research initiatives, including interviews, focus groups, and usability-style sessions, to capture authentic customer perspectives

Collaborate cross-functionally with Product, Marketing, Sales, Training, and Customer Success teams to ensure customer perspectives inform decisions

Recommend and implement the right tech stack for Voice of Customer collection and analysis

Synthesize research findings into actionable insights, personas (e.g. using the Double Diamond method), journey maps, and service blueprints

Partner with Business Intelligence on quantitative metrics (NPS, CSAT, churn) and integrate qualitative insights for a holistic view

Present clear, compelling research reports and executive-level presentations that influence decision-making

Build an ongoing feedback loop to ensure customer input informs future programs and offerings

Qualification

Customer experience researchQualitative research methodsPersona developmentCustomer journey mappingService blueprint methodologiesResearch tools/platformsSkilled communicatorB2B experienceDouble Diamond UX processVoice of Customer programs