AWL · 1 day ago
Customer Success Manager I
United States
Full-time
Remote
New Grad, Entry LevelAWL (All Web Leads, Inc.) is a leading customer acquisition marketing company focused on the US insurance industry. As a Customer Success Manager I, you will be responsible for retaining and growing revenue from a large segment of AWL's agent channel while providing excellent customer service and optimizing products for maximum ROI.
Auto InsuranceHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Respond to all telephone, internet, and email support inquiries as they enter our system in real-time, honing your exceptional phone, written, and interpersonal skills by transacting 60+ phone calls and emails per day
Achieve revenue targets for AWL's agent channel
Achieve or exceed efficiency metrics; first contact resolution, phone availability time and email response time
Accurately record all required information and customer interactions into SalesForce CRM
Identify upsell opportunities to existing customer base by maximizing every inbound interaction and completing outbound calls to customers to discuss expansion opportunities
Be a trusted advisor to our customers, make recommendations to increase their success and grow their demand for AWL products
Retain and grow customers through strong discovery, relationship building, and problem solving
Troubleshoot technical issues customers may have with the portal or account set up
Collect balances on delinquent accounts when necessary
Improve our service by providing customer feedback and personal experience to management
Complete outbound calls to new agents to onboard them onto our service and ensure their success with our products
Handle customer requests assigned by the CS Team Lead or CS Manager
Qualification
Required
Demonstrable and quantifiable success selling and/or supporting a product or service over the phone
Proven ability to be successful in a fully remote work environment
Exceptional phone, written, and interpersonal skills
Thrives in a high‐tech, fast‐paced, team‐oriented environment
Exudes enthusiasm, a positive attitude, self‐motivation, and strong work ethic
Demonstrates strong organizational and time management skills
Computer skills and web literacy, with proficiency in Word, Excel, and Outlook
Preferred
Bachelor's degree preferred but not required
Benefits
Competitive pay
Outstanding benefits
Company
AWL
AWL provides auto, home, health, and life insurance services.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Daniel
President & Chief Executive Officer
Recent News
2025-06-25
2024-10-11
Company data provided by crunchbase