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American Express · 17 hours ago

Senior Manager - Digital Portfolio Management Operations & Communications

New York, NY

Full-time

Hybrid

Senior Level

$123K/yr - $215K/yr

6+ years exp

American Express is a company with a long history of innovation and commitment to its customers and employees. The Senior Manager of Cross Portfolio Operations and Communications will lead effective communication and stakeholder alignment while driving operational excellence across technology portfolios. This role involves crafting engaging presentations and managing portfolio communications to ensure strategic priorities are met.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Own and curate all Portfolio communications/newsletters, centralizing updates across workstreams and managing all partner distribution lists and communication channels

Coordinate and facilitate meetings, including weekly cross-functional forums, ensuring robust agendas, clear action items, and alignment with the overall portfolio calendar

Develop and deliver training materials to ensure all partners are informed on operations & deliverables, engaged in our processes, and accountable for key actions

Facilitate enterprise all-hands forums, workshops and weekly partner connects to drive collaboration, knowledge sharing, and alignment across teams

Conduct retrospectives and feedback sessions to drive greater process enhancements

Craft clear, visually compelling presentations/PowerPoint decks to distill complex processes into engaging stories for various audience levels

Translate ambiguity into concise directions and define strategy, using visual storytelling to communicate actionable insights and recommendations

Create executive-level materials using advanced design principles and strategic use of white space

Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision

Own the Enterprise Standard workstream and all team document libraries (SharePoint site, Square pages, Confluence Pages, Inboxes, Slack Channels, etc), and ensure all operational processes are documented, published, organized & stored in core libraries/communication channels

Adopt RCSA & SDLC standards to LPM processes & operations. Ensure continual adherence to RCSA & SDLC standards, governance controls, actions, and updates

Qualification

Program ManagementStakeholder EngagementPowerPointProcess ImprovementCommunicationsSharePoint ManagementConfluence PagesAI Tools ProficiencyExcelVisual StorytellingTraining Program DesignChange ManagementOperationsResourcefulnessStrategic ThinkingPositive Attitude

Required

6+ years in Program Management, Communications, Change Management, Portfolio Management, Operations, or related roles within technology or digital environments at large matrixed organizations

Bachelor's Degree in Business Administration, Communications, Operations, Finance, Computer Science, Information Systems, Business Design, or other related field

Self-starter with excellent strategic thinking skills. Comfortable navigating ambiguity and mastery of distilling strategy from white space

Expert in PowerPoint, design, and visual storytelling—able to translate complex ideas into engaging and impactful presentations

Demonstrated expertise in all forms of communication, stakeholder engagement, and comfortable facilitating in a large, matrixed organization

Experience managing SharePoint sites, Confluence Pages, Square pages, and distribution lists

Proficiency in leveraging AI tools (such as Copilot and ChatGPT) to enhance productivity, streamline workflows, and generate actionable insights. Ability to apply AI effectively for content creation, data analysis, and problem-solving

Strong process-oriented mindset with the ability to quickly synthesize complex operations and a passion for driving continuous improvement

Ability to work in an extremely fast paced environment, pivot context quickly, and balance multiple competing deliverables

Excellent at fostering strong partner relationships and resourceful in nature

A positive, can-do attitude and a sense of humor!