Totally Chocolate Inc. · 17 hours ago
Client Services Manager
Blaine, WA
Full-time
Onsite
Senior Level
5+ years expTotally Chocolate is a company that specializes in premium custom chocolate gifts and branded experiences. They are seeking a Client Services Manager to manage systems and processes while supporting a sales team to grow repeat client business and maintain strong client relationships.
Food and BeverageFood ProcessingManufacturing
Hiring Manager
Justin Walford
Responsibilities
Own, refine, and document sales processes that help the team work smarter — not harder
Be our HubSpot superhero 🦸♂️: manage pipelines, automations, dashboards, and reports that actually get used
Ensure existing clients receive exceptional service and that the systems we have built drive the best possible retention outcomes, every time
Lead new inbound deals to move smoothly from inquiry to delivery without getting stuck in the cracks (or melting along the way)
Partner with Marketing, Operations, and Shipping to keep internal systems aligned and efficient
Use data and reporting to spot trends, improve performance, and keep revenue goals from going stale
Manage a team of account executives to nurture and grow relationships with existing clients, focusing on retention, repeat orders, and sweet opportunities to expand accounts
Act as a trusted advisor to the team and our best clients, helping clients choose gifting solutions that reflect their brands and end users, and wow their recipients
Identify at-risk accounts early and step in before things get… bittersweet
Turn satisfied clients into loyal fans who keep coming back for more
Make sure all sales communication sounds like Totally Chocolate — polished, thoughtful, creative, and premium
Coach team members on tone, messaging, and presentation so no emails feel half-baked
Collaborate with Marketing to align proposals and sales messaging with campaigns and brand standards
Represent Totally Chocolate with confidence, professionalism, and just the right amount of personality
Design and implement improvements to how we work, how we organize our team, and how we manage the critical tasks that enable us to provide excellent service
Lead by example, setting expectations around process, communication, and follow-through
Mentor sales & service team members and help them sharpen their skills
Work cross-functionally to improve the customer experience from first click to final bite
Bring ideas to the table — we’re always open to making things better (and sweeter)
Qualification
Required
A roll-up-the-sleeves and entirely proactive way of working, with a growth mentality
5+ years of sales or account management experience, ideally in B2B, premium products, or branded gifting
Strong background in client retention and relationship-driven sales
Hands-on experience with HubSpot CRM — pipelines, workflows, reporting, and automation
A love for systems, organization, and process improvement
A sense of joy leading people, and the ability to support & motivate them to achieve great things!
Excellent written and verbal communication skills (dad-level chocolate jokes optional but encouraged)
Ability to think strategically while still rolling up your sleeves
Preferred
Enjoy building systems that actually work
Can juggle multiple priorities without dropping the chocolate
Believe brand consistency matters — even in internal notes and follow-ups
Company
Totally Chocolate Inc.
Deliciously Memorable Delectable, creamy, unforgettable taste showcased in unrivaled detail raises the bar on gift giving! A Truly Unforgettable Gift Uniquely personalized and made with the finest quality ingredients and materials, our luxury gift options turn thoughts into chocolate and gifts into memories.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-02-08Acquired
Leadership Team
J
Jeff Robinson
Founder & CEO
Company data provided by crunchbase