American Express · 1 day ago
Director – Product Operations & Enablement
North Carolina, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$123K/yr - $215K/yr
8+ years expAmerican Express is a company with a long history of innovation and commitment to its customers and employees. The Director of Product Operations & Enablement will lead strategic planning and operational execution for privacy, product, and business initiatives, focusing on enterprise risk management and compliance. This role involves overseeing a global privacy regulatory program and managing product portfolio performance to support business growth.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Build and lead a high-performing Product Operations team that delivers key strategic and regulatory program planning, ensuring timely and effective delivery of enterprise initiatives aligned with compliance and privacy risk expectations
Deliver program management, go-to-market planning and operations support to enable a global Privacy initiative inclusive of development of central privacy tooling, capabilities and remediation
Oversee the Risk & Control Self-Assessment (RCSA) execution, maintaining end-to-end process and control documentation, ensuring alignment with evolving business models, processes and policies
Serve as the primary point of contact for 2LOD, Privacy and Control Management, coordinating risk identification, issue remediation and control validation activities
Partner with business teams to interpret control and regulatory requirements into action plans for the Digital Tracking Product & Engineering teams
Manage the Product portfolio and performance, leading agile delivery governance including sprint planning, backlog prioritization and planning ceremonies
Embed Agile best practices to drive transparency, velocity and iterative delivery across strategic and regulatory programs
Qualification
Required
8+ years of demonstrated excellence in leading teams delivering technology-driven business solutions across the enterprise
Strong experience in risk management, operational risk or expertise in RCSA execution preferred
Demonstrated success in strategic portfolio, cross-functional program and performance management
Highly organized and self-motivated individual who can combine problem-resolution, insights-driven prioritization, and ability to influence to achieve critical business goals
Experience leading Agile delivery programs and proficient in Agile tools and methods (i.e. Jira, Confluence, Rally, SAFe, Kanban)
Confidence in decision-making in complex & ambiguous situations; comfortable troubleshooting and aligning conflicting interests
Ability to communicate complex technical solutions & processes to a wide variety of audiences
Ability to discover and design scalable solutions and processes, and lead implementation of those processes across a matrixed environment
Bachelor's degree required
Preferred
Strong experience in risk management, operational risk or expertise in RCSA execution preferred
Knowledge of the global privacy landscape, and/or the web and digital advertising ecosystem strongly preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-13
2026-01-13
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