Kohler Credit Union ยท 1 week ago
Member Service Representative - Contact Center
Sheboygan, WI
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrKohler Credit Union is a financial institution dedicated to its members, employees, and the community. They are hiring a Full-Time Member Service Representative for their Contact Center, where the role involves answering questions, solving problems, and recommending services to support members' financial goals.
AccountingBankingFinancial Services
Responsibilities
Connecting to members and answering questions across phone, chat, email, and secure messages
Listening to each member's needs and offering solutions, including explaining services and recommending products
Handling tasks like debit card requests, mobile deposit verification, and reporting
Collaborating with peers to meet service goals and referrals, celebrating wins together
Participating in ongoing training to develop new skills
Qualification
Required
High school diploma or equivalent required
Strong communication skills and attention to detail
Ability to follow compliance and regulatory requirements
Preferred
Customer service or sales background is a plus, but not required
Benefits
Health, dental, and vision insurance
A 401(k) with company match
Life insurance
Tuition reimbursement
Generous PTO
Company
Kohler Credit Union
Kohler Credit Union is a non-profit organization that offers mortgage & home equity loans, banking, and financial cooperative services.
Founded in 1938
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Larson
Chief Financial Officer
Joseph Miller
Chief Lending Officer
Recent News
BizTimes - Milwaukee Business News
2024-03-12
2024-02-11
2024-02-11
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