SOLVENTUM · 2 months ago
Field Service Representative I - Norcross, GA
Norcross, GA
Full-time
Onsite
Entry Level
$43K/yr - $53K/yr
1+ years expSolventum is a new healthcare company with a long legacy of creating breakthrough solutions. They are seeking a Field Service Representative I who will be responsible for delivering, picking up, and maintaining medical device equipment while providing superior customer service to healthcare clients.
Business Consulting and Services
No H1B
Responsibilities
Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping
Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Gathers customer feedback responding and/or escalating to management as appropriate
Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment
Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position
Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery
Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service
Tracks inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products
Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles
Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean, orderly and safe working environment
Qualification
Required
High School Diploma/GED or higher
Requires a minimum of 1 year of work experience in a customer facing or service-related field
Current, valid Driver's License
Preferred
Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Experience with Microsoft Office & iOS applications
Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills
Durable Medical Equipment handling experience
Benefits
Medical
Dental & Vision
Health Savings Accounts
Health Care & Dependent Care Flexible Spending Accounts
Disability Benefits
Life Insurance
Voluntary Benefits
Paid Absences
Retirement Benefits
Company
SOLVENTUM
Gutachter & Abwicklungspartner für Insolvenzverwalter, Steuerberater, Wirtschaftsprüfer, KMU, Banken, Leasinggesellschaften.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase