AMEX Healthcare · 13 hours ago
Senior Manager - Digital Portfolio Management Operations & Communications
New York, NY
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yr
6+ years expAmerican Express is a company with a long history of innovation and a commitment to its customers and employees. The Senior Manager of Cross Portfolio Operations and Communications will drive effective communication and operational excellence across technology portfolios, ensuring that teams are aligned and equipped to meet strategic priorities.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Own and curate all Portfolio communications/newsletters, centralizing updates across workstreams and managing all partner distribution lists and communication channels
Coordinate and facilitate meetings, including weekly cross-functional forums, ensuring robust agendas, clear action items, and alignment with the overall portfolio calendar
Develop and deliver training materials to ensure all partners are informed on operations & deliverables, engaged in our processes, and accountable for key actions
Facilitate enterprise all-hands forums, workshops and weekly partner connects to drive collaboration, knowledge sharing, and alignment across teams
Conduct retrospectives and feedback sessions to drive greater process enhancements
Craft clear, visually compelling presentations/PowerPoint decks to distill complex processes into engaging stories for various audience levels
Translate ambiguity into concise directions and define strategy, using visual storytelling to communicate actionable insights and recommendations
Create executive-level materials using advanced design principles and strategic use of white space
Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision
Own the Enterprise Standard workstream and all team document libraries (SharePoint site, Square pages, Confluence Pages, Inboxes, Slack Channels, etc), and ensure all operational processes are documented, published, organized & stored in core libraries/communication channels
Adopt RCSA & SDLC standards to LPM processes & operations. Ensure continual adherence to RCSA & SDLC standards, governance controls, actions, and updates
Qualification
Required
6+ years in Program Management, Communications, Change Management, Portfolio Management, Operations, or related roles within technology or digital environments at large matrixed organizations
Bachelor's Degree in Business Administration, Communications, Operations, Finance, Computer Science, Information Systems, Business Design, or other related field
Self-starter with excellent strategic thinking skills. Comfortable navigating ambiguity and mastery of distilling strategy from white space
Expert in PowerPoint, design, and visual storytelling—able to translate complex ideas into engaging and impactful presentations
Demonstrated expertise in all forms of communication, stakeholder engagement, and comfortable facilitating in a large, matrixed organization
Experience managing SharePoint sites, Confluence Pages, Square pages, and distribution lists
Proficiency in leveraging AI tools (such as Copilot and ChatGPT) to enhance productivity, streamline workflows, and generate actionable insights. Ability to apply AI effectively for content creation, data analysis, and problem-solving
Strong process-oriented mindset with the ability to quickly synthesize complex operations and a passion for driving continuous improvement
Ability to work in an extremely fast paced environment, pivot context quickly, and balance multiple competing deliverables
Excellent at fostering strong partner relationships and resourceful in nature
A positive, can-do attitude and a sense of humor!
Preferred
Proficient in Excel and ability to quickly synthesize large data sets to extract core data & metrics for story building and deck creation
Familiarity with portfolio management tools (Clarity/The Hub), TBM practices (Apptio), and analytics platforms (Power BI)
Experience designing and delivering training programs and leading process improvements across large organizations
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase