Brightspeed · 4 hours ago
System Support Manager-Engineering & Construction Applications
Charlotte, NC
Full-time
Hybrid
Senior Level
7+ years expBrightspeed is a company focused on providing fast internet connections and exceptional customer experiences across the Midwest and South. They are seeking a System Support Manager for Engineering & Construction Applications to oversee the development and maintenance of systems supporting their Engineering and Construction team, driving automation and process efficiency.
InternetTelecommunicationsWireless
Responsibilities
Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack
Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users
Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases
Ability to perform RCA (Root Cause Analysis) post system outage
Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption
Present program updates/status to leadership and stakeholders
Ability to prioritize system enhancements request
Work closely with system access team and SOX compliance related reporting
Qualification
Required
Bachelor's in network technology/engineering or relevant professional experience
7 years' experience with Telecom industry, Network systems, Driving software development lifecycle and Technical Project Management
Experience with IT systems requirements & development, agile processes, end to end & UAT testing
Application specific experience: IQGeo, AutoCAD, MicroStation
UI/UX - JavaScript, React JS
Experience with data visualization tools (Power Platform, Big Query or Data Lake)
Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases
Demonstrated experience in crisis management
Firm grasp of networking concepts including Fiber and PON networks
Ability to understand and explain complex technical information
Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions
Program/Project Management experience
Ability to work successfully in both a team environment and independently
Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team
Preferred
Master's degree
Experience with scripting languages such as Python and UNIX
PMP Certification
Application specific experience: TIRKS, WFMT, DataNet, CDMMS, ARMOR, Sitetracker, Salesforce, Optius/Oden, Omnivue, TNMS, E2
Benefits
Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
2026-01-07
Government Technology US
2025-11-14
Company data provided by crunchbase