CDW · 20 hours ago
Desktop Support Specialist
Dallas, TX
Contract
Onsite
New Grad, Entry Level
$30/hr - $35/hrCDW is seeking a highly motivated Desktop Support Technician who can hit the ground running and work independently with minimal supervision. This role will support laptop refresh initiatives, new user onboarding, and day-to-day end-user support, requiring strong technical skills and excellent customer service.
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Hiring Manager
Kaci Railey
Responsibilities
Execute large-scale laptop refresh and replacement projects , including imaging, configuration, and deployment
Onboard new users , prepare and image new systems, and ensure successful first-day readiness
Provide hands-on desktop and Windows 11 support for end users
Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
Use SCCM to image, deploy, and manage devices
Manage and support users and devices in Active Directory (ADUC)
Deliver clear, professional communication while supporting users at all technical levels
Document work and follow established IT processes and standards
Qualification
Required
Proven experience supporting laptop refresh initiatives and device deployments
Strong customer service and communication skills
Hands-on experience with Microsoft 365
Hands-on experience with Microsoft SCCM
Hands-on experience with Active Directory (ADUC)
Hands-on experience with Windows 11
Ability to work independently with minimal supervision in a fast-paced environment
Previous experience in desktop support, end-user computing, or IT support roles
Strong troubleshooting and problem-solving skills
Reliable, detail-oriented, and user-focused approach
Preferred
Experience with ControlUp
Prior enterprise or corporate IT support experience
Company
CDW
At CDW, we know how to make technology work so people can do great things.
Founded in 1984
10001+ employees
H1B Sponsorship
CDW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (49)
2023 (37)
2022 (86)
2021 (44)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$58.74M2015-08-01Post Ipo Equity· $58.74M
2013-06-27IPO
2008-07-31Series Unknown
Leadership Team
Christine Leahy
President & CEO
Sanjay Sood
Chief Technology Officer
Recent News
2026-01-05
2025-12-24
2025-12-03
Company data provided by crunchbase