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CareFirst BlueCross BlueShield · 11 hours ago

Account Manager III - TPA Operations (Remote)

United States

Full-time

Remote

Mid, Senior Level

$58K/yr - $94K/yr

5+ years exp

CareFirst BlueCross BlueShield is seeking an Account Manager III to support their TPA lines of business within the Account Management Team. This role involves promoting products and services, growing group enrollment, and building relationships with clients while providing consultative expertise on benefits and capabilities.

Health CareNon ProfitService Industry

No H1B

Responsibilities

The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the clients associate base

This role leads and conducts employer and employee educational and communication meetings independently with varying locations

Requires discretionary judgement to deliver superior client experience, traveling to in and out of state locations to meet client requirements and expectations

They are an integral partner of the account management team for new and renewing business, in sales strategy and benefit design modeling

Autonomously utilizes the benefit expertise, business acumen and knowledge base as a tool set to resolve complex client requirements and issues

Build and maintain a strong cultivated relationship with client, acting independently as a trusted advisor

Takes the lead to develop strategy for renewal events which can include goal setting, timeframe analysis, implementation requirement outlines to ensure successful set up of new products and services

Serves as subject matter expert and provides guidance, training, and mentoring to less experienced team members

The Account Manager works in consultation with internal and external resources to oversee resolution of escalated issues

They assess and determine the risk of an issue to identify impact to the company and client

They will then work collaboratively with the client, whether the issue is global or isolated, and determine ultimate resolution

Facilitate and work independently in partnership with external clients leading benefit analysis and development of structured programs to engage members, including: open enrollment strategy, wellness services deployment, implementation oversite acting in a consultative role to strengthen relationships and maximize value realization on behalf of client

Disseminate understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to ensure compliant administration of benefit programs

Qualification

HealthLife licenseSales experienceBenefit administrationMicrosoft WordMicrosoft ExcelCommunication skillsProblem solvingOrganizational skillsDetail orientedSelf-motivated

Required

CANDIDATES MUST LIVE IN THE MD, DC, NORTHERN VIRGINIA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS

ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED

Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

5 years experience in sales, sales support, implementation, benefit administration or Account Management

Current health and life license for the jurisdictions of Maryland, DC, and Virginia are required

Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers and prospects concerning employee benefit lines of coverage

Ability to problem solve, strong organizational skills, detail oriented, responsive and self-motivated, works independently as well as part of a team

Proficiency with Microsoft Word and Excel is required

Knowledge of insurance information, technology and new legislation

20% Both local and nationwide travel is required to meet customer's needs throughout the year. During Q4, up to 70% of work will require travel

Must be eligible to work in the U.S. without Sponsorship