InSync Consulting Services LLC ยท 4 days ago
Bilingual Customer Service Representative
Rancho Cordova, CA
Full-time
Hybrid
New Grad, Entry Level
$20.25/hr - $20.25/hrInsync Consulting Services LLC is seeking a Bilingual Customer Service Representative to provide high-quality service in a call center environment. The representative will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure a positive customer experience.
ConsultingHealth CareHuman ResourcesRecruitingStaffing Agency
Responsibilities
Answer incoming customer calls and respond to inquiries, concerns, or requests in a professional and friendly manner
Resolve customer issues, including billing problems, product inquiries, technical support, or service-related issues, in a timely and efficient manner
Process orders, returns, and exchanges, ensuring accurate and up-to-date information
Provide information about products, services, policies, and procedures
Document customer interactions in the system accurately and thoroughly for future reference
Maintain customer records by updating account information, ensuring data integrity and privacy
Escalate unresolved or complex issues to the appropriate department or supervisor
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and first-call resolution
Follow up with customers to ensure satisfaction and resolve any outstanding issues
Maintain a professional and courteous demeanor at all times, even in stressful situations
Qualification
Required
Excellent verbal and written communication skills
Strong problem-solving and critical thinking abilities
Ability to handle a high volume of calls and work under pressure
Patience and empathy for customers in various situations
Basic computer skills and proficiency with call center software and CRM systems
Detail-oriented with strong organizational skills
High school diploma or equivalent required
Preferred
Bilingual capabilities (optional, depending on company needs)
Prior experience in customer service or call center roles preferred but not required
Additional education or certifications in customer service is a plus
Ability to relocate before starting work (Preferred)
Company
InSync Consulting Services LLC
We solve staffing problems. We stand out of the crowd. Not all problems are the same. Not all agencies are created equal.
Founded in 2000
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase