Technical Business Systems Analyst jobs in United States
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Swoon · 2 hours ago

Technical Business Systems Analyst

positionPeoria Metropolitan Area
timeContract
remoteOnsite
seniorityEntry, Mid Level
money$30/hr - $31.73/hr
date2+ years exp

Swoon is seeking a Technical Business Systems Analyst for a 1-year contract role in Peoria, IL. The analyst will support a new program for dealers transitioning to a new solution, collaborating with various teams to develop processes and resolve technical support cases.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Investigates, monitors, and assists with resolving cases in accordance with standard procedures
Reviews and analyzes case data to ensure timely and appropriate resolution; identifies gaps in Tier 1 knowledge or processes; shares knowledge and feedback via teams channels, handups, investigations, and during meetings with the supplier team
Partners with internal and external teams for assistance to improve Tier 1 processes to enable the team to resolve more cases

Qualification

Microsoft Dynamics 365Integration & API’sPerformance AnalysisNetSuite experienceAI experienceTechnical supportCommunication SkillsProblem SolvingAttention to detail

Required

Degree with 2-4 years experience in this capacity
6+ years experience without a degree
technical support or combination of contact center/customer service with technical support experience
Performance Analysis & Insights
Microsoft Dynamics 365 (preferred)
NetSuite experience
Integration & API's experience
AI experience
Strong Communication Skills
Comfortable handling customers internal and external
Problem Solving
Ability to diffuse escalations and resolve customer issues
Ability to identify when they are unable to resolve and ask for assistance
Attention to detail

Benefits

Optional benefits
401K

Company

Swoon

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In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
dateFounded in 2009
location
Chicago, Illinois, USA
people-size501-1000 employees
web-link
http://swoonstaffing.com

H1B Sponsorship

Swoon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2021 (1)
2020 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Andy Baker
Co-Founder and Leadership Advisor
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Alyssa Holtz
Client Partner
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Company data provided by crunchbase