Koniag Government Services · 19 hours ago
Content Specialist Assistant (REMOTE)
United States
Full-time
Remote
Mid Level
3+ years expKoniag Government Services is seeking a Content Specialist Assistant to support KTIS and their government customer. The role involves assisting with content creation, organization, and quality assurance to ensure high-quality content for customer service operations.
EnterpriseGovernmentProfessional Services
No H1B
Security Clearance Required
Responsibilities
Assist with creating, formatting, and updating knowledge base articles and support documentation
Help maintain content organization systems and file structures
Conduct quality assurance reviews of content for accuracy, consistency, and adherence to style guidelines
Support content tagging, categorization, and metadata management
Assist with gathering feedback from users about content effectiveness and areas for improvement
Help track content metrics and prepare regular reports on content usage and performance
Support the archiving and retirement of outdated content
Assist with research for new content development
Help maintain content calendars and project timelines
Proofread and edit content for grammar, spelling, and clarity
Format content for different delivery channels and platforms
Assist with content version control and change tracking
Support content testing to ensure proper functionality within knowledge management systems
Help prepare training materials related to content usage
Assist with basic graphic design and visual content needs
Qualification
Required
High School Diploma or GED required
3-5 years of experience in content support, administrative assistance, or related roles
Experience working with content management systems or knowledge bases
Background in supporting documentation processes
Strong attention to detail and quality assurance skills
Excellent organizational abilities and time management
Proficiency with Microsoft Office suite, particularly Word, Excel, and PowerPoint
Good writing and editing skills with proper grammar and spelling
Basic understanding of content management systems and digital file organization
Ability to follow established style guides and content standards
Strong communication skills, both written and verbal
Ability to work collaboratively in a team environment
Basic research skills for gathering information
Proficiency in data entry and information management
Adaptability to changing priorities and workloads
Customer service orientation with understanding of end-user needs
Basic understanding of metadata and content tagging concepts
Reliability and ability to meet deadlines
Problem-solving skills for addressing routine content issues
Ability to obtain a Public Trust
Preferred
Associate's or Bachelor's degree in Communications, English, or related field
Experience with specific knowledge management platforms (ServiceNow, Salesforce, Zendesk, etc.)
Background in customer service or contact center operations
Basic HTML or other formatting language knowledge
Experience with graphic design tools (Canva, Adobe Creative Suite)
Familiarity with process documentation
Experience in proofreading or quality control
Knowledge of content accessibility standards
Experience with document version control systems
Background in technical writing or editing
Experience working in government contracting environments
Familiarity with project management tools
Knowledge of basic SEO principles
Experience with data analysis and reporting
Training or educational background
Ability to create simple visual aids or diagrams
Benefits
Health, dental, and vision insurance
401(k) with company matching
Flexible spending accounts
Paid holidays
Three weeks of paid time off
And more
Company
Koniag Government Services
Koniag Government Services is a Professional Services and Operational Management to Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Wideman
Chief Executive Officer
Jack Wise
SVP Business Development Lifecycle
Recent News
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