STERIS · 5 days ago
Regional Service Manager, Mobile Solutions
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$105K/yr - $136K/yr
5+ years expSTERIS is a company dedicated to creating a healthier and safer world through innovative healthcare and life science solutions. The Regional Service Manager leads a service district, focusing on customer satisfaction, team development, and operational excellence while ensuring adherence to safety and compliance standards.
BiotechnologyHealth CareMedical Device
Responsibilities
Lead a geographically dispersed service team, ensuring a Customer First culture and exceptional service delivery
Build and maintain strong customer relationships; represent service in critical meetings, escalations, and sales opportunities
Ensure customer satisfaction through efficient resource deployment, proactive issue resolution, and adherence to quality standards
Select, train, develop, and retain top talent; provide coaching, performance feedback, and manage disciplinary actions when necessary
Drive operational excellence by planning, organizing, scheduling, and supervising technical personnel to meet customer needs
Promote and enforce safety standards, codes, and procedures across all service operations
Develop financial forecasts, monitor performance, and implement cost-effective strategies to achieve profitability and business objectives
Collaborate with Sales to identify opportunities, negotiate service contracts, and support joint account planning for growth
Ensure timely and accurate completion of administrative tasks, including expense reports, timecards, billing, and equipment maintenance
Optimize resources and processes to deliver value for stakeholders and sustain long-term success
Qualification
Required
High School Diploma or equivalent
Minimum 5 years in field service management (managing virtually) leading field teams, or equivalent/progressive experience in STERIS field service
Preferred
Experience managing a team of 10 - 20 direct reports, including interview/selection, development, and retention
Demonstrated ability to apply LEAN and process improvement methods
Proven ability to plan, organize, and manage a profitable business unit, including developing and analyzing complicated financial data
Ability to gather and analyze data, propose solutions and develop action plans
Ability to provide exceptional Customer service
Benefits
Comprehensive and competitive benefits portfolio
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
2025-11-05
Company data provided by crunchbase