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Instant · 8 hours ago

Operations Manager

New York, NY

Full-time

Hybrid

Mid Level

$110K/yr - $130K/yr

Instant is a product-driven company on a mission to power the world’s most innovative brands through AI-powered marketing for ecommerce. As an Operations Manager, you will work cross-functionally to address complex challenges, drive business operations in the New York hub, and support various teams by enhancing processes and execution.

E-CommerceSoftware

Growth Opportunities

Hiring Manager

Imogen Bishop

Responsibilities

Work cross-functionally to help solve some of our most complex challenges and unlock new opportunities

Move fast on action items from company-wide initiatives aimed at improving how we work

Research new product and ops ideas that can help us level up processes and execution

Drive business operations in our NY hub - managing logistics, office ops, and whatever else it takes to keep things running smoothly on the ground

Support our sales and CS teams by building lead lists, syncing data across systems, and surfacing insights from business data

Write sharp initiative briefs to help shape new ideas from the ops, product, and leadership teams

Own our core business systems (e.g. CRM) - keeping them tidy, healthy, and ready to scale

Pull recurring and ad hoc reports to drive daily, weekly, and quarterly business reviews - and extract insights that inform decisions

Qualification

CRM managementData analysisProject managementSaaS experienceEcommerce experienceMarketing strategyCross-functional collaborationProblem-solvingCommunication skillsAdaptability

Required

Able to untangle messy problems and turn them into clear, actionable steps

Knows when to take initiative and just get things moving

Comfortable working with data or financial models, and making the insights easy for others to understand

Someone who's comfortable being scrappy when it counts, but who still holds the bar high

Has taken projects from idea to launch, seeing things through end-to-end

Confident using CRMs like HubSpot, and savvy with a spreadsheet

You're great with people - easy to work with, quick to build trust, and can rally a group behind an idea

Has set up simple, effective processes that actually get adopted

Can switch gears quickly - equally happy deep in the weeds or stepping back to see the big picture

Preferred

A win if you've got experience in a high-growth SaaS, ecommerce, or martech startup

Bonus points if you have experience with marketing, lifecycle marketing, content strategy, or customer engagement - can be applied across ops and growth initiatives

Benefits

Equity in the company

Company Offsite

Leave per year - 20 days of PTO, 11 Federal Holidays and Instant also ensures the end of year shutdown (across Christmas and New Year) is a fully paid break

Health Insurance - 100% covered by Instant

A-Player Team

Company Socials

Tools - You’ll receive all new equipment including a MacBook Pro, monitor, and accessories

Flexible Home vs Office