This job has closed.

Georgia Department of Public Health · 2 days ago

IT Enterprise Business Analyst 3

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

The Georgia Department of Public Health (DPH) is dedicated to protecting lives and promoting healthy lifestyles in communities throughout Georgia. They are seeking an IT Enterprise Business Analyst 3 to analyze enterprise-wide customer business needs and participate in the planning, design, support, and implementation of EHR systems that serve multiple state entities.

GovernmentHealth CareMedicalWellness

Work & Life Balance

No H1B

Responsibilities

Work closely with the development team to ensure seamless integration and support of HL7 standards

Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely

Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system

Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards

Collaborate with developers and administrators to resolve technical issues and enhance platform performance

Perform regular system updates, patches, and backups to ensure data integrity and system reliability

Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly

Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system

Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system

Generate and analyze reports to support clinical and administrative decision-making

Provide advanced Windows troubleshooting and support for our software and cloud platform

Communicate effectively with internal and external customers to understand their issues and provide timely solutions

Compose clear and detailed JIRA tickets for developers and administrators

Ensure the security of IT systems and data, adhering to best practices and company policies

Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes

Stay updated on the latest industry trends and technologies to provide innovative solutions

Qualification

EHR systemsHL7 standardsIT security best practicesCloud platformsWindows operating systemsNetworkingJIRAProblem-solvingCommunication skillsInterpersonal skillsAdaptability

Required

Associate Degree and three (3) years of related experience; or two (2) years of experience at the lower level IT Enterprise Busi Anlyst 2 (ITP181) or position equivalent

Strong problem-solving skills and attention to detail

Customer-focused mindset with a commitment to providing high-quality support

Excellent communication skills, both written and verbal

Ability to explain technical issues to non-technical stakeholders effectively

Strong interpersonal skills and the ability to work collaboratively in a team environment

Availability to work on-call or during off-hours as needed to support hospital IT operations

Adaptability and a proactive approach to problem-solving

Advanced knowledge of Windows operating systems

Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management

Understanding of IT security tools and protocols

Preferred

Bachelor's degree in Information Technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems

Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting

Proven experience in system implementation, configuration, and support

Proficiency in HL7 and IT security best practices is preferred

Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications

Experience with issue-tracking software

Experience with networking, including installation, configuration, and management of networks is preferred