Rose Hills Company · 5 days ago
Administrative Assistant
Whittier, CA
Full-time
Onsite
Mid Level
$21.50/hr - $28/hr
3+ years expRose Hills Company is a service provider in the mortuary and cemetery industry, seeking an Administrative Assistant to support their operations. The role involves handling customer inquiries, processing payments, maintaining records, and ensuring compliance with company policies and regulations while providing exceptional customer service.
Individual & Family Services
Hiring Manager
Arlene Vasquez
Responsibilities
Daily phone and text support for incoming calls and/or texts
Accept payments for upcoming services
Obtain required signatures on compliance documents
Update HMIS system records
Assist with email and voicemail follow ups
Process and follow up with Military honors requests and flag applications
DocuSign completion and uploading
Manage Death certificate approval distribution list
Perform precalls for Arrangement appointment preparation, as needed
Finalization of marker orders, as needed
Take requests from At-Need Arrangements Counselors and assist with case management follow up activities to ensure high level of customer service and minimal customer wait time
Must demonstrate in-depth knowledge in company products and services, company policies and procedures, and state and federal regulations
Maintain positive, professional working relationships with coworkers and cross functional departments
Demonstrate a high level of compassion, empathy, integrity, and willingness to help others
Abide by the Company dress code and any department requests regarding work attire
Keep immediate supervisors promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary
Understand and achieve annual SMART goals
Participate in training and skill development opportunities to improve competency and customer service
Adhere to Company policies, procedures, rules, and controls
Adhere to safety rules and regulations, and report unsafe practices to management
Act on customer complaints to provide satisfactory resolution
Adhere to the attendance policy and report to work on time
As an At-Need Arrangements Administrator, this position is responsible for ensuring that funeral arrangement details are finalized with a high level of accuracy and in a highly professional, compassionate, and courteous manner, and that they comply with company policy and with state and federal regulations
Qualification
Required
Must be able to perform the essential functions of the job with or without reasonable accommodations
Daily phone and text support for incoming calls and/or texts
Accept payments for upcoming services
Obtain required signatures on compliance documents
Update HMIS system records
Assist with email and voicemail follow ups
Process and follow up with Military honors requests and flag applications
DocuSign completion and uploading
Manage Death certificate approval distribution list
Perform precalls for Arrangement appointment preparation, as needed
Finalization of marker orders, as needed
Take requests from At-Need Arrangements Counselors and assist with case management follow up activities to ensure high level of customer service and minimal customer wait time
Must demonstrate in-depth knowledge in company products and services, company policies and procedures, and state and federal regulations
Maintain positive, professional working relationships with coworkers and cross functional departments
Demonstrate a high level of compassion, empathy, integrity, and willingness to help others
Abide by the Company dress code and any department requests regarding work attire
Keep immediate supervisors promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary
Understand and achieve annual SMART goals
Participate in training and skill development opportunities to improve competency and customer service
Adhere to Company policies, procedures, rules, and controls
Adhere to safety rules and regulations, and report unsafe practices to management
Act on customer complaints to provide satisfactory resolution
Adhere to the attendance policy and report to work on time
As an At-Need Arrangements Administrator, this position is responsible for ensuring that funeral arrangement details are finalized with a high level of accuracy and in a highly professional, compassionate, and courteous manner, and that they comply with company policy and with state and federal regulations
Three years' experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices
Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher
Strong written and verbal communication skills
High level of professionalism, customer service, and willingness to help others
Professional sales and/or strong customer service background
Detail oriented
Problem solving skills
Self-motivated and flexible
Warmth, compassion, empathy
Diplomacy under pressure
Ability to multi-task, prioritize tasks, and differentiate level of importance
High level of communication and listening skill
Cultural sensitivity to the diverse community that Rose Hills serves
Advanced PC skill with MSWord, Excel, and Outlook
Preferred
Bilingual Chinese, Korean, and/or Spanish preferred
Benefits
Medical
Dental
Vision
Flexible Spending Accounts (health care and dependent care)
Health Savings Account with Company Contribution
Sick Leave
Short-Term Disability
Long-Term Disability
Life Insurance
Voluntary Accidental Death or Dismemberment Insurance
Dependent Life Insurance
SCI 401(k) Retirement Savings Plan with Company match
Employee Assistance Program
Company
Rose Hills Company
Rose Hills Memorial Park & Mortuary in Whittier, California is one of a kind with compassionate funeral, cremation and cemetery care and unrivaled options for lasting remembrance.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Monroe
President/CEO
Company data provided by crunchbase