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Lithia & Driveway · 12 hours ago

Data Entry Specialist

Medford, OR

Full-time

Onsite

New Grad, Entry Level

$16/hr - $24/hr

Driveway is a digital retail arm of Lithia & Driveway focused on making car ownership easy and transparent. The Data Entry Specialist is responsible for coordinating customer vehicle purchases, ensuring accuracy and timeliness in processing purchase and DMV paperwork.

AutomotiveRetail

Responsibilities

Review consumer title and supporting documents and verify accuracy

Print, prepare, audit, and upload required paperwork to complete vehicle purchases

Work directly with customers and internal teams when needed to resolve title issues

Communicate effectively with customers through chat, phone, and CRM/email

Answer customer questions regarding the purchase paperwork

Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)

Scan deal jacket to initiate vehicle payoff

Independently work assigned queues

Document all processes in Salesforce and Smart Sheets to ensure quality tracking

Timely and accurately process titling work in assigned states or regions

Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues

Additional work and tasks as needed

Qualification

Microsoft Office SuiteDMV knowledgeOrganizational skillsTime-management skillsMultitaskCommunication skillsCritical-thinking skillsActive listeningInterpersonal skillsConfidentiality