Delta Electronics Americas · 8 hours ago
Business Support Analyst
Bothell, WA
Full-time
Onsite
Entry, Mid Level
2+ years expDelta Electronics Americas is a global leader in energy-efficient solutions and is seeking a Business Support Analyst to enhance operational excellence in sales and order management. The role involves analyzing business processes, identifying improvement opportunities, and implementing solutions using SAP to optimize efficiency and customer experience.
Electrical Distribution
Hiring Manager
Dereck Miske
Responsibilities
Evaluate current sales and order management processes to identify gaps and inefficiencies
Recommend process improvements and automation opportunities to boost productivity and accuracy
Collect, interpret, and analyze sales and operational data to uncover trends and actionable insights
Develop dashboards and reports on KPIs such as order accuracy, delivery timelines, and revenue performance
Provide data-driven recommendations to support management decisions
Accurately process customer orders and manage invoicing through SAP
Track order status and delivery schedules to ensure timely fulfillment
Monitor inventory levels and communicate stock status to stakeholders
Collaborate with logistics and supply chain teams to resolve shipment issues promptly
Partner with sales, finance, and operations teams to align business objectives
Act as a liaison between technical teams and business units to ensure system enhancements meet operational needs
Support account managers and sales teams with inquiries, orders, issue resolution, shipment tracking, and reporting
Maintain accurate sales data and prepare operational reports and presentations as needed
Proactively engage with customers as a primary point of contact when required
Apply creative thinking and experience to continuously improve processes
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, or a related field
2–4 years of experience in business analysis or operations within the electronics industry
Hands-on experience with SAP for order processing is required
Proficiency in Microsoft Office (Excel, PowerPoint) and SAP
Familiarity with B2B and distribution business models; experience in tech industries preferred
Preferred
Proven experience in business analysis, sales operations, or similar roles
Strong analytical and problem-solving skills with the ability to interpret complex data
Expertise in SAP for order processing, delivery tracking, invoicing, and inventory management
Advanced Excel skills and experience with data visualization tools (e.g., Power BI, Tableau)
Excellent communication and stakeholder management abilities
Familiarity with CRM systems is a plus
Ability to thrive under pressure and meet challenging targets
Positive attitude with a strong sense of accountability and ownership
Exceptional problem-solving skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong written and verbal communication skills
A collaborative team player with flexibility and self-management capabilities
Experience in ODM or branding business operations is preferred
Company
Delta Electronics Americas
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities.
201-500 employees
H1B Sponsorship
Delta Electronics Americas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (7)
2023 (6)
2022 (8)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Han Monica
Americas Chief Human Resources Officer
Victoria Moffat
People Partner
Company data provided by crunchbase