Utah Retirement Systems · 1 day ago
Applications Support Analyst or Sr. Applications Support Analyst
Salt Lake City, UT
Full-time
Onsite
Mid, Senior Level
$85K/yr - $108K/yr
4+ years expUtah Retirement Systems provides benefits for state and other Utah Public employees. They are seeking an Applications Support Analyst to deliver support to end users in the organization on the use of various types of software programs and data efficiently and effectively in fulfilling business objectives.
Financial ServicesInsuranceRetirement
Responsibilities
Identifies and learns appropriate software applications used and supported by the Office
Runs and monitors software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. Performs post-resolution follow-ups to ensure problems have been adequately resolved
Communicates application problems and issues to key stakeholders, including management, development teams, and end users
Evaluates the application for possible enhancements. Determines what report consolidations or eliminations might be possible
Resolves complex issues related to the application process and software issues, servers, data, and databases
Provides technical expertise on data storage structures, data mining/migration, and data cleansing
Performs complex reviews of accounts for accuracy and performs continuous audit functions
Verifies calculations on complex transactions
Participates in needs analysis with department employees and facilitates solutions to mutual problems
Meets and coordinates with users and senior staff to determine application requirements and objectives, priorities, schedules, and administers all enhancements and defect resolutions
Reviews and analyzes various reports, forms, materials and information. Recommends and coordinates requests for modifications to programs and workflow(s) for business process and data management. Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution
Recommends and implements processes and procedures to enhance efficiency, effectiveness, and control of application systems
Serves as a functional liaison between the Information Technology Department and all other Office departments in application and business processes
Conducts or participates in technical walk through to ensure that business and technical requirements are met
Performs preventative maintenance, including the installation of service packs, patches, hot fixes, and anti-virus software
Develops and maintains user manuals and program documentation according to standards
Maintains regular and reliable attendance
Maintains strict confidentiality
Performs other related duties as required
Qualification
Required
Bachelor's degree in computer information systems, business or a related field and four (4) years of progressively responsible experience performing organizational management, large enterprise application support, business management; OR an equivalent combination of education and experience
An emphasis in Information Technology and Systems Analysis is preferred
Bachelor's degree in computer information systems, business, or a related field and seven (7) years of progressively responsible experience performing organizational management, large enterprise application support, business management; OR an equivalent combination of education and experience
An emphasis in information technology, data, and systems analysis is preferred
Basic knowledge of programming languages and techniques in VBScript, Workflows, ETL scripting, SQL Server Management Studio, and data analysis
Hands on knowledge with enterprise and desktop applications
Microsoft Office Suite including advanced Excel features
Information system management concepts
Troubleshooting principles, methodologies, and issue resolution techniques
Office management practices and procedures
Systems analysis and design for batch, on-line, distributive, and manual systems
Data analysis, troubleshooting data management
Internal control principles and methods of application
Computer operations and database interfaces and data flow
Methods and standards for project control
Data communication concepts
Generally accepted accounting principles
Apply concepts of basic algebra
Read, analyze, and interpret general business periodicals, legal documents, professional journals, technical procedures, or regulations
Public relations and communications techniques
Verbally and in writing with technical and non-technical staff
Write reports, business correspondence, software requirements, and procedure manuals
Establish and maintain effective working relationships with professionals, vendors, department heads, co‑workers and the public
Solve a variety of problems relating to system account information
Follow written and verbal instructions
Prioritize work
Perform within deadlines
Work well in a team environment as well as independently
Multi-task by handling a variety of duties in a timely and efficient manner
Follow through with assignments
Deal effectively with stress caused by workload and time deadlines
Benefits
Competitive salary
Benefits far exceed what most modern employers offer
Company
Utah Retirement Systems
Utah Retirement Systems provides retirement and insurance services.
201-500 employees
H1B Sponsorship
Utah Retirement Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Rob Dolphin, CPA
Chief Financial Officer
Dave Bjarnason, CFA
Chief Compliance Officer - Investments
Recent News
2023-05-17
Company data provided by crunchbase