VP of Marketing jobs in United States
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Help Scout · 2 weeks ago

VP of Marketing

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
money$230K/yr - $250K/yr

Help Scout is a company dedicated to helping businesses enhance customer support, and they are seeking a VP of Marketing to lead their marketing efforts. This role involves overseeing a team responsible for various marketing functions and driving growth through strategic planning and execution.

Customer ServiceSoftwareTechnical Support
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

You’ll be accountable to a marketing revenue number and KPIs
You’ll support the full customer journey, from first touch through expansion
You see marketing as a connected journey, from brand building to customer expansion, and have driven results across that spectrum
You will use data to guide decisions, challenge assumptions, and adjust strategy when the signal changes
You’ll establish clear planning, prioritization, and execution rhythms that provide clarity to your teams so they can operate at their best
You’ll be in lock step with Product, Sales, and RevOps to shape and execute our go-to-market strategy
You’ll own our modern marketing systems, automation, and emerging AI tools and ensure they are used to drive efficiency and scale

Qualification

B2B SaaS experienceMarketing leadershipGo-to-market strategyData-driven decision makingCustomer journey managementTeam collaborationEmpathetic communicationAdaptability

Required

Deep experience in B2B SaaS focused on SMB
Accountable to outcomes, not just activity
Comfortable owning metrics that sit close to revenue
Experience as a marketing leader or Head of Growth at a B2B SaaS company in the $30M to $150M ARR range
Experience in moments that required real judgment, including pricing changes, growth plateaus, or shifts from brand-led growth to more disciplined execution
Ability to hold a high bar, elevate those around you, and communicate clearly and empathetically in a remote setting
Willingness to ship, measure, and adjust, and not afraid of the tension between performance goals and long-term vision

Benefits

Competitive salary and an internal, transparent salary formula based on market data
Flexible time off – you choose the holidays and vacations that make sense for you
12 weeks of fully paid parental leave for all new parents, including adoption and foster care
A home office stipend to help you get set up and productive
A co-working stipend up to $300 a month if you choose to work out of your house
A yearly professional development stipend of $1,800 to help you grow in your craft
If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.

Company

Help Scout

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Glassdoor4.0
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Help Scout develops help desk software for business.
dateFounded in 2011
location
Boston, Massachusetts, USA
people-size51-200 employees
web-link
https://www.helpscout.net

Funding

Current Stage
Growth Stage
Total Funding
$27.98M
Key Investors
Lead Edge CapitalFoundry Group
2021-01-31Series B· $15M
2017-02-07Series B· $6.18M
2015-03-18Series A· $6M

Leadership Team

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Shawna Fisher
Interim Chief Executive Officer
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Denny Swindle
Co-Founder & CTO
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Company data provided by crunchbase